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Customer Service and Maintenance Follow-Up
* Serves as the primary point of contact for customer service follow-up on facilities and maintenance requests, tracking each request from submission through resolution and confirming with the requester that the issue has been fully addressed.
* Monitors open maintenance tickets, follows up proactively with facilities and maintenance staff or outside vendors on delayed or recurring issues, and escalates unresolved requests to the appropriate supervisor.
* Conducts regular, randomized follow-up with students, in person or by phone, after maintenance or repair work to confirm the issue was resolved to their satisfaction and to address any remaining concerns.
* Serves as the point of contact for student complaints about unfinished or incomplete maintenance work, coordinating with the affected Housing departments to see each issue through to completion.
* Maintains accurate records and logs of maintenance requests, emergency incidents, and temporary relocations, and provides periodic summaries to supervisors.
Emergency Response and Temporary Relocation
* Serves as a point of contact during emergency maintenance issues (e.g., flooding,
HVAC failure, power outage, safety hazards), promptly notifying affected staff and occupants, coordinating with facilities and emergency personnel, and documenting the incident and response.
* Coordinates temporary relocation of staff, students, or operations when maintenance or emergency repairs require displacement, including identifying suitable temporary space, arranging moving logistics, communicating timelines to affected parties, and coordinating the move back once work is complete.
Summer Guest Housing Management
* Assists with recruitment, agreements, reservations, services, placement, invoicing, and receipt of payments for Summer guests of UT Dallas Housing and communicates with clients throughout the process.
* Assists with application and contract processing and prepares and processes guarantees.
* Monitors availability and manages guest placement.
* Develops and implements marketing strategies to reach potential summer group clients and corporate interns.
Fiscal Management
* Prepares invoices, pays vendors, oversees Marketplace transactions, maintains the revenue tracking spreadsheet, and prepares deposits.
* Ensures all billing and invoices are paid to the appropriate departments.
Campus Partnerships
* Collaborates with campus partners to ensure all client services and needs are met.
* Maintains dining and catering reservations and the dining tracking spreadsheet, and makes and confirms room reservations outside the residence halls for clients.
* Coordinates facility readiness with Housing Operations and on-site staff assistance with Residential Life.
* Creates processes and procedures that support clear communication and accurate information among campus partners.
* Compiles data and develops reports that highlight application trends.
Supervision and Special Projects
* Supervises the Administrative Project Coordinator, who primarily supports summer guest housing for internal groups and corporate interns.
* Performs other duties as assigned.
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University of Texas at Dallas
$59,000-$66,000 -Dependent upon Experience
medical insurance, paid time off, retirement plan, remote work
Nov 13, 2026