Patient Financial Advocate

The Patient Financial Advocate (Associate) plays a crucial role in assisting patients with their Medicaid enrollment process. This position requires a deep understanding of Medicaid policies and procedures, as well as the ability to navigate complex healthcare systems. The ideal candidate will be empathetic, detail-oriented, and possess strong communication skills to effectively advocate for patients' financial needs.

• Assist patients in understanding their Medicaid eligibility and enrollment options.
• Guide patients through the application process, ensuring all necessary documentation is completed accurately and submitted on time.
• Maintain up-to-date knowledge of Medicaid regulations and changes to ensure compliance and provide accurate information to patients.
• Act as a liaison between patients, healthcare providers, and Medicaid agencies to resolve any issues related to enrollment or coverage.
• Provide education to patients regarding their financial responsibilities and available resources.
• Document all patient interactions and maintain accurate records in the system.
• Participate in training and development sessions to enhance knowledge and skills related to Medicaid enrollment.
• Collaborate with team members to improve processes and enhance patient experience.

• Strong knowledge of Medicaid enrollment processes and requirements.
• Excellent communication and interpersonal skills, with the ability to empathize with patients.
• Detail-oriented with strong organizational skills to manage multiple cases effectively.
• Proficient in using computer systems and software for documentation and communication.
• Ability to work independently and as part of a team in a fast-paced environment.

• Experience in a healthcare or financial advocacy role.
• Familiarity with other health insurance programs and financial assistance options.
• Knowledge of healthcare regulations and compliance standards.
• Ability to speak multiple languages is a plus.

• Bachelor's degree in healthcare administration, social work, finance, or a related field preferred.
• Minimum of 1-2 years of experience in Medicaid enrollment or a related field.
• Certification in patient advocacy or healthcare navigation is a plus.
• Strong problem-solving skills and the ability to handle sensitive situations with professionalism.

If you are passionate about helping patients navigate their financial options and possess the required Medicaid enrollment knowledge, we encourage you to apply for the Patient Financial Advocate (Associate) position.