Team Lead Medical Assistant - Bourne

Under general supervision as a Team Lead, coordinates the daily support operations of a single clinical area or group. Primarily acts as a Medical Assistant and performs the full duties associated with this role. Is a resource for other support staff and may fill in for staff as needed to provide appropriate coverage of the department. Takes lead role in ensuring department workflow is of a high quality.

Position Details:

• Location: 2 Technology Park Drive
• Department: Family Medicine
• Schedule: Full time, 40 hours/weekly, Monday through Friday, hours between 7:30am-6pm

Primary Responsibilities:

• Exhibits high level of technical skill and functions as resource for other clinical support members
• Performs mainly as a Medical Assistant with additional leadership responsibilities. This may include assisting clinicians with routine clinical procedures and tests in the exam room, advises patients of preparation and testing required for exams, performing vital signs
• Evaluates daily schedules and helps ensures appropriate coverage in the event of an unplanned absence. May need to have knowledge of and provide support for other departments when filling in as needed
• Implements operational procedures in accordance with established guidelines. May make minor modifications to standard procedures
• Directs support to staff to assure departmental effectiveness and efficiency. Guides staff understanding of current workflow and ensures workflow are implemented correctly. Suggests changes in standard work when there is an observed need
• Provides input into performance reviews
• May act as point of contact for patient inquiries, problems and complaints. Refers complex issues to appropriate resources
• Oversees routine data and information flow for the unit and notifies supervisor of any deviations
• May assist in orientation of new providers, including telephone use, appointments and medical records system
• May collect data for use in the management decision-making process. Completes standard reports required for the management of the unit
• Monitors assigned areas and exam rooms. Informs supervisor if these do not conform to state and local health standards
• May coordinate with supervisor to purchase supplies and equipment and maintain adequate inventory. May work with Building Services and Purchasing to secure supplies and equipment necessary to operations
• May act as supervisor in absence of actual supervisor
• Orients and trains staff
• Performs other duties as assigned

Required Qualifications:

• High School diploma or equivalency certificate (e.g. GED, HiSET, TASC Test) from an accredited institution or governmental unit
• 2+ years of relevant experience in a healthcare setting facility
• In depth knowledge of internal medicine
• Ability to use all electronic tools and applications relevant to the performance of the duties of the position, including but not limited to phone, keyboard, computer and computer applications

• American Heart Association Basic Life Support (BLS)
• Advanced Cardiac Life Support (ACLS)
• Medical Assistant Certification
• Demonstrated sound judgment with the ability to work and make decisions in a fast-paced environment
• Proven solid interpersonal skills with the ability to interact effectively with patients and medical professionals
• Demonstrated leadership potential