Supervisor - Hotel Operations FT

Responsibilities:

• Responsible for creating a fun and productive work environment.
• Verifies daily paperwork.
• Ensures that customer problems/complaints are handled in a timely, effective, courteous manner.
• Trains new employees and prepares work schedules.
• Responsible for the motivation, continual training, and empowerment of employees.
• Ensures that staff behavior and appearance comply with established policy.
• Processes discrepancy reports, rate variation and credit reports.
• Responsible for the efficient operation of the rooming process including arrangements such as the pre-blocking, pre-registration and final check-in of Casino, Group Sales, and VIP guests based upon time of arrival, special requests, and play-based value.
• Responsible for posting charges and settling folios for individuals and groups as well as resolving due-outs and completing express check-outs.
• Coordinates the ordering and reconciliation of package coupons.
• Distributes, handles, redeems, and assigns for distribution coupons that are considered in the calculation of gross revenue.
• Announces evacuations, contacting appropriate executives in emergency and evacuation situations.
• Partners with Housekeeping, Front Services and Casino Marketing to ensure timely guest check-in and maximum occupancy.
• Ensures cleanliness, organization, and safe condition of work areas.
• Maintains knowledge of hotel, community, and special events to accurately provide guests with needed information.
• Administers superior customer service to all guests.
• Completes special assignments as requested.
• Other Duties as assigned.

Work Environment:

• Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes.

Target Salary Range:

• $24.05 Hourly

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

"Premier is an equal opportunity employer subject to the rules and regulations of the NJDGE".

Proficiency in Hotel LMS preferred. (preferred)
Two years front office or related guest service experience required. (required)
Professional appearance, knowledge of casino/hotel industry preferred. (preferred)
organizational, administrative, and communication skills. (preferred)
High school diploma or equivalent preferred (preferred)

NJ Casino EE Registration (required)