Process Engineer

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

The Process Engineer is responsible for designing, optimizing, and sustaining end to end fulfillment process within a high volume mail order facility. This role partners closely with Operations, IT, Automation, and Maintenance teams to improve throughput, quality, and reliability through data driven process optimization, deployment and testing of software features, and hands on mechanical system understanding. The Process Engineer acts as a bridge between physical equipment, operational workflows, and supporting software systems to ensure scalable and efficient fulfillment performance.

Primary Responsibilities:

• Process Optimization & Continuous Improvement
  • Analyze current state fulfillment workflows to identify inefficiencies, bottlenecks, and quality risks across picking, packing, sorting, and shipping processes
  • Design and implement process improvements that increase throughput, reduce cost per unit, and improve service level performance
  • Develop standard work, process documentation, and operating procedures to ensure consistent execution
  • Lead root cause analysis (RCA) for operational defects, downtime, and performance variance, implementing sustainable corrective actions
  • Define and track key process metrics (cycle time, utilization, yield, error rates) to measure impact of improvements
  • Analysis of current state via Data driven sources (SQL Database, production information)
• Software Feature Deployment & Testing
  • Partner with IT, Engineering, Maintenance, and Operations teams to deploy new or enhanced software features supporting fulfillment execution
  • Participate in requirements definition, user acceptance testing (UAT), and controlled production rollouts
  • Validate that software changes integrate correctly with current processes and technologies
  • Support post deployment monitoring, issue triage, and stabilization activities
  • Provide operational feedback to development teams to improve usability, reliability, and performance
• Mechanical Systems & Equipment Support
  • Maintain working knowledge of material handling equipment (conveyance, sortation, packing automation, printers, scanners, and peripheral devices), IT infrastructure, and Automation systems (Eg PLCs)
  • Collaborate with Maintenance and Automation Engineering to align process design with mechanical system capabilities and constraints
  • Support equipment trials, layout changes, and line re balancing efforts
  • Identify opportunities where mechanical or layout changes can enable process or software improvements
• Cross Functional Collaboration
  • Act as a technical liaison between Operations, Engineering, IT, Maintenance, and external vendors
  • Support pilot programs, new technology introductions, and facility initiatives
  • Train operations teams on new processes, tools, and system changes

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 3+ years of experience in process engineering, operations engineering, or continuous improvement within a manufacturing, distribution, or fulfillment environment
• Hands on experience supporting or testing software systems in an operational environment
• Experience with database queries (MS SQL, MySQL etc.)
• Experience analyzing operational data and translating insights into process improvements
• Working knowledge of electromechanical systems, material handling equipment and industrial workflows
• Working knowledge of automation, robotics, or industrial control systems (PLC adjacent or operational interaction)
• Proven solid problem solving, analytical, and root cause analysis skills
• Proven ability to work effectively in a production critical environment

Preferred Qualifications:

• Experience in high volume mail order, e commerce, or automated fulfillment facilities
• Experience with Lean, Six Sigma, or other continuous improvement methodologies
• Proven solid written and verbal communication skills, with the ability to translate technical concepts for non technical audiences

Physical & Work Environment Requirements:

• Ability to work on the fulfillment floor, including walking, standing, and interacting with equipment
• Occasional lifting of light equipment or tools
• Flexibility to support off shift testing or deployments as needed

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 to $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.