General Manager

Position Title:

Compensation:

Department:

About this opportunity:

What you'll do and what you'll bring:

Position Function: Direct, oversee, and manage all food and beverage operations of a major Ball State food service operation; requires skills in, but not limited to: supervision, leadership and team building; subordinate training; financial management and budgeting; purchasing compliance; food production; communication; productivity; labor management in a union environment; customer service; quality assurance; menu and detailed arrangements; safety and sanitation; HACCP and other regulatory compliance; unit marketing and promotion; facilities management including monitoring maintenance and repairs; develop a results-oriented teamwork environment through leadership and organizational skills resulting in workplace culture that exhibits a passion for excellence, fun and humor, innovation and creativity, ethical work practices, and personal integrity based upon the vision, mission commitments, values, and goals, established by BSU Dining and the unit.

1. Direct, lead, and supervise subordinates resulting in good organization and minimal stress; accurate, thorough and timely communication and other evidence of thorough direction and supervision; exhibit evidence of teamwork and execution of excellent customer service that exceeds customer expectations.

2. Oversee and ensure that product preparation and presentation uncompromisingly meets departmental and/or licensed concept standards; exhibits excellence in all quality evaluative criteria including but not limited to taste, appearance, presentation, temperature, HACCP and sanitation as defined by the Indiana Food Code, NRA ServeSafe, safety and defined license agreement standards; successfully complete branded concept training (in state, out of state and/or on site); maintain certification in same.

3. Manage the labor force; includes but not limited to prepare and oversee scheduling; supervise; train and orient; evaluate performance; counsel and discipline; handle disputes and grievances; approve payroll; monitor attendance; properly administer rules, regulations, policies, procedures, union agreements, and applicable laws governed by the university and/or local, state, or federal authority; prepare documentation for all aspects of labor force management.

4. Properly execute training programs resulting in subordinate employees satisfactory completion of training before being placed in the job; includes meet requirements for licensed concepts; maintain training records and certification files in an up-to-date manner.

5. Manage revenues and expenses; includes but not limited to, establish financial goals; compute and analyze food, labor, and other costs; prepare and evaluate financial statistics; administer appropriate controls as relates to inventories/stock level, unit security and theft; revenue collections and processing; waste management; oversee the payment of all expenses (including royalties) in a timely manner; make appropriate and timely decisions to maximize profitability; prepare annual budget and submit for approval under firm deadlines; uphold ethical business practices.

6. Communicate with subordinate management daily and periodically as needed; includes but not limited to maintain a management log and shift meetings; assess the effectiveness of subordinates; provide candid, impartial feedback on a regular basis; continuously work with subordinates to enhance their professional development skills.

7. Remain calm, courteous, and in control of all situations; have a positive impact on others; expected to demonstrate self-confidence; to maintain composure at all times especially under stress; manage disagreements to reach win-win situations; create an environment where all peers, subordinates, and customers are treated with dignity and respect and where university and departmental policies, rules, and regulations are consistently administered.

8. Contribute to the planning of standard and custom menus as well as develop an optimum sales mix for the unit; such suggestions will exhibit creativeness; meet customer expectations and budget; meet all generally accepted menu evaluative criteria (flavor, taste, color, texture, etc.); will include consideration of cutting-edge and/or trend-setting cuisine.

9. Oversee and purchase food and supplies from approved contract suppliers; assure compliance with all license agreements in relation to purchasing food and supplies for each branded concept; execute weekly food and supply inventories maintaining appropriate unit inventory levels; execute purchasing responsibilities under the rules, regulations, and ethical practices established by the university.

10. Develop effective marketing and promotion for the unit in conjunction with departmental assistance and approval from the Director of Dining and Dining Marketing Coordinator and Assistant Director of Operations; plan and execute special event, marketing and promotion in a timely manner.

11. Monitor maintenance and repair needs of building and equipment; includes report problems to the proper personnel; budget for needs in a timely manner; maintain the unit and unit equipment in excellent, safe, well repaired condition at all times.

12. Establish, execute and evaluate personal and unit goals; contribute to departmental goal setting and achievement; serve in a contributory and effective manner on teams, committees, and task forces.

13. Maintain and enhance management skills through professional development; includes but not limited to Training and Development workshops and seminars, NACUFS or other organization programs, branded/licensed concept training; university classes, professional magazines and journals, and departmental training opportunities.

14. Perform other related duties as assigned.

Minimum Qualifications:

Bachelor's degree from an accredited institution; OR Associate's Degree plus an additional combination of education or experience equivalent 2 years.; OR High School diploma plus an additional combination of education or experience equivalent to 3 years.

Four years of direct or related work experience (exclusive of teaching) in commercial or institutional food service with demonstrated leadership and dynamic team building skills; Four years of experience supervising a staff of 50 or more; management of food service revenues exceeding one million dollars in annual sales with demonstrated profitability achieved; demonstrated knowledge, leadership abilities and business acumen in executing successful business operations and customer service.

Skills in oral and written communication; basic computer skills in Windows based word processing and Excel spreadsheet applications; satisfactorily complete required departmental training programs within established deadlines.

Preferred Qualifications:

Master's degree from an accredited institution in business administration, hotel, restaurant and institutional management, or related food service or business field.

Branded concept management as manager or general manager.

Current certification in ServeSafe; FMP certification.

How to apply:

For inquiries, please contact: kadkins@bsu.edu

Please follow upload instructions to attach all of the required supporting documents listed below. Cover letters encouraged but optional. NOTE: Do not use the Autofill feature for resume:

*Resume

What we offer:

At Ball State University, we understand the importance of balancing professional responsibilities with personal well-being. That's why we offer paid 24 vacation days, 12 sick days and 10 holidays a year. Plus, our paid parental leave (6 weeks) is there for life's most significant moments. We offer affordable health and dental insurance, robust long-term disability and life insurance plans, as well a range of retirement benefits to provide financial security to you and your family. These benefits ensure that you can focus on your work and personal growth without worrying about the unexpected.

When you work for us, you are family. And to show our support of your family, we will cover 90 percent of your child's (or children's) undergraduate college tuition at Ball State. We do the same for you. In fact, we'll cover 100 percent of the tuition costs for you to earn your undergraduate degree and 80 percent of your graduate tuition. This offer is good from the very first day you start. It's just one way we do our part to uplift you.

Let's fly together toward a secure and prosperous tomorrow.

Curious about our excellent benefits package?

We have developed a calculator that shows you the value of our core benefits. Select the Total Compensation Calculator - Professional and download the spreadsheet. If you are applying for a 10-month position or one with Burris or Indiana Academy, please select the corresponding calculator.