Senior Marketing Communications Specialist

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

This position will be part of the OptumRx Government Programs Operations Department and play a key role in providing best in class CMS beneficiary member communications support for those clients contracted with the OptumRx Employer Group Waiver Plan Prescription Drug Plan (EGWP) specific to the State of New Jersey.

As a Senior Communication Specialist, you'll have the opportunity to provide service and analysis to support the operations and business objectives of the Medicare Part D Member Communications Department. This is a position that affords you the ability to drive process as well as best practices in the overall management of the CMS process for our clients. By providing process oversight and utilizing your sharp analytical skills to fulfill the needs of the business and clients, you will have an impact on healing the health care system.

You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• This is a critical position within the Government Programs Communications Team
• Demonstrated experience in working with client needs and internal Account Management to manage timelines and resolve issues
• Excellent interpersonal skills both verbally and in writing
• Must be able to promote and ensure client satisfaction via timely and accurate responses, clear communication, and ongoing training of Account Management staff as it relates to CMS marketing guidelines, processes, and procedures
• This position will track and monitor member communications to ensure all materials are created, approved, finalized, and implemented timely and resolve any issues associated with such communications
• Proofread client - specific member letters to ensure correct data is populated based on final approved documents
• Facilitate updates to all communications throughout the yearly readiness cycle
• Attend conference calls with clients, Account Management and vendor as needed
• Assist with new client implementations
• Act as primary liaison to account management for any ad hoc communications, updates, etc
• This position will also support Medicare Prescription Payment plan communications as a backup
• Support special projects as needed
• Support other Government Program processes during non-peak season

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 3+ years of experience with Medicare Part D operations including an understanding of regulatory guidance
• 1+ years of experience in compiling and editing documentation
• Proficient with Microsoft Word, Excel and Power Point
• Cross - collaboration skills

Preferred Qualifications:

• 3+ years of experience within the PBM industry
• 1+ years of project management or account management experience
• Experience and demonstrated familiarity with Employee Group Waiver plans
• Experience gathering and documenting customer requirements in a form and manner to best support client and CMS expectations
• Solid written and verbal communication skills
• Proven ability to work under tight time frames and think outside the box with solid emphasis on overall quality
• Demonstrated ability to work both independently and as a member of a team

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $71,200 to $127,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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