Regional Program Manager RBE Wrap Around Service Remote in CT

Opportunities with ProHealth Physicians, part of the Optum family of businesses. When you work at ProHealth Physicians, your contributions directly sustain the health and well-being of our community. Discover high levels of teamwork, robust medical resources and a deep commitment to exceptional care and service. Join a leading community-based medical group and discover the meaning behind Caring. Connecting. Growing together.

We currently have an immediate opening for a Regional Program Manager, reporting directly to the Director of Wrap Around Services. This role is responsible for overseeing the operations of the APC Utilization Program, ensuring its continued growth, operational efficiency, and delivery of high-quality care. The Program Manager will be accountable for achieving key goals related to population health management and will work collaboratively with Practice Managers across the medical group to support a unified, team-based approach to care.

This is a fast-paced, dynamic environment that requires strong leadership, strategic thinking, and a commitment to excellence in care delivery.

You'll enjoy the flexibility to work remotely * from anywhere within the State of CT as you take on some tough challenges.

Primary Responsibilities:

• Establish work procedures and standards to improve efficiency and effectiveness in the office
• Manage equipment needs including ordering, distribution and trouble shooting
• Assist APN-CT CDQI Leadership to develop and implement long range plans which may include duplicating program in other settings
• Manage program operations to maximize productivity, and patient satisfaction
• Coordinate provider schedules to:
  
  
  
  • Ensure proper coverage for quality patient care
  • Manage and track direct patient care vs. non direct patient care supplement with chart reviews
  
  
  
  
• Monitor ENP productivity for patient visits and chart review
• Collaborate with designated outreach personnel to prioritize outreach efforts in order to maximize schedule utilization
• Manage human resources - hiring, on-boarding, coaching and evaluating of ENP's and designated schedulers. Seeks to create a team environment
• Reconcile and investigate patient complaints
• Manage, lead, and participate in process improvement initiatives
• Ensure program compliance with ProHealth policies, procedures and programs
• Actively participate in practice, regional and organizational meetings as needed
• All other duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 4 years of post-high school education or equivalent years of experience
• Practice/Medical Office Management experience having managed several direct reports in clinical and non-clinical roles
• Proficient with reporting and data analytics

Preferred Qualifications:

• 3+ years of experience in a medical office manager role
• Experience with electronic health record, medical terminology, coding and billing
• Experience with Microsoft Suite
• Knowledge of population health management
• Knowledge of Lean/Six Sigma process improvement tools and techniques
• Demonstrated business and financial skills

*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $71,200 to $127,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.