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Infrastructure Service Lead (ISL) dayshift, weekends
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![]() United States, Colorado, Colorado Springs | |
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Description The Digital Modernization Sector brings together our digital transformation and IT programs, allowing us to better serve our customers through scale and repeatability. We value our inspired, passionate and united employees. Not only do they further the Leidos mission to provide innovative solutions, they are equally active in their communities, are ethically-minded, and make a positive difference in the world.Leidos is seeking a System Administrator to support a large enterprise IT contract for the DOD. The individual will conduct real-time monitoring of the health and status of enterprise services, coordinate with respective service lanes for outage resolution and track outage and changes to the environment through to completion. The individual will leverage their prior experience and Standard Operating Procedures (SOPs) to assist with triage and determining impact for any service disruptions noted through monitoring or via direct communication with Service Desk personnel, mission centers, and government leadership. This individual will work in a team environment to ensure mission needs are met and ensure functionality of capabilities for customers. This role requires an individual that is technical, customer oriented and familiar with using desktop software applications such as web browsing and client software, and IT Service Management software. This individual should be detail oriented in order to capture customer inquiries appropriately. Role requires excellent oral and written communication skills. This role is responsible for interacting with customers to handle service inquiries and problems. Duties include examining highly complex customer problems and suggesting and implementing appropriate corrective action to initiate a repair or return, troubleshoot in Windows, Macintosh, and UNIX desktop operating systems (think or virtualized clients) imaging, desktop applications, user profiles, and general system problems. This role analyzes recurring problems and initiates solutions for preventing reoccurrence. Individuals in this role may be required to remotely log into the end users' endpoint (desktops and/or servers) in order to perform technical software configuration, rebooting, and other remedial actions. This position is for day shift weekends. This will encompass two 12 hr shifts on Saturday and Sunday from 0600 MT to 1800 MT, plus two swing shifts from 1400 MT to 2000 MT sometime during the week (we are flexible as to which day.) Why Leidos?
Successful candidates must possess the following skills:
What sets you apart?
Education
Security Clearance
While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above. Pay Range:Pay Range $68,900.00 - $124,550.00The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. |