Contact Center Manager

Join our team as a day shift, full-time, Central Scheduling Contact Center Manager in Albuquerque, NM.

Fulfilling your purpose begins here:

People First, Always. Here's how we take care of our people:

• Medical, vision, dental health insurance, health savings account / flexible spending, competitive pay, paid time off, 401k retirement plan with company match, employee assistance program and more.

Your team is bigger than your department:

• Lovelace Health System includes six hospitals, 51 health care clinics and seven outpatient therapy clinics, with 619 inpatient beds and employs a team of more than 3,400, including more than 263 health care providers.
• We believe healthcare is a team sport and every player has something to contribute. We show compassion, celebrate differences and treat one another with respect.

• Responsible for the functionality, performance, and financial management of the centralized scheduling department.
• Manage staff and ensure optimum performance and quality service is provided to achieve patient/customer satisfaction through daily operations.
• Direct performance improvement activities for all services provided by the department and provide strategic direction on scheduling activities to support our outpatient physician offices.
• Adhere to policies, procedures, and regulations to ensure compliance and patient safety.

Minimum Job Requirements:

• Associates degree in related field
• In lieu of degree, six (6) or more years of relevant experience may be substituted
• Two (2) years of related experience in a healthcare environment
• Two (2) years of supervisory experience

Preferred Job Requirements:

• Bachelors degree in related field