Sr. Provider Enrollment & Credentialing Coordinator

Columbia University
United States, New York, New York
May 02, 2024
Job Type: Officer of Administration Regular/Temporary: Regular Hours Per Week: 35 Standard Work Schedule: 9AM-5PM, M-F Building: 400 Kelby Street, Fortlee NJ Salary Range: $70,000.00 - $80,000.00 The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to departmental budgets, qualifications, experience, education, licenses, specialty, and training. The above hiring range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting. Position Summary The Senior Provider Enrollment & Credentialing Coordinator performs analytical provider enrollment and credentialing functions with payers, vendors, and practices. Responsibilities Technical Prepares, submits, and tracks payer enrollment and credentialing material submissions. Identifies variances, issues, and delays, addressing them in a timely manner, escalating with internal and external stakeholders and management as needed. Performs ongoing outreach and follow-up with providers, payers, and vendors, ensuring that contractual obligations in terms of turnaround timeframes, credentialing, and loading requirements are met, escalating when deficiencies are identified. Audits materials returned by providers, payers, and vendors for accuracy and completeness, addressing variances in a standardized way according to well-defined standard operating procedures. Prepares and distributes status updates to stakeholders for accurate and timely updating of internal and external platforms (including but not limited to databases, credentialing grids, dictionaries, portals, and websites). Serves as a key contributor to special credentialing, enrollment, and operational projects, including large-scale initiatives and centralization of additional services and functions. Utilizes v-lookup, pivot tables, concatenation, and other reporting tools to validate data from multiple sources. Performs compliance checks and quality assurance activities to maintain the integrity of data and ensure adherence to standard operating procedures. Serves as the primary point of contact for providers, payers, and vendors. Leads regular meetings to discuss the status of open items and deliverables, preparing agenda in advance and following up with meeting minutes. Escalates to internal and external stakeholders as needed. Log, troubleshoot, and track enrollment, credentialing, contractual, fee schedule, and demographic payer and provider issues. Clearly identify the action needed and responsible party(s) and communicate follow-up in a consistent manner. Troubleshoots credentialing associated denials/underpayments, collaborating with stakeholders to complete a comprehensive root-cause analysis, following through to resolution to minimize adverse impact to revenue and patient/provider abrasion. Identifies trends impacting multiple providers, payers and/or groups. Prepares and distributes status reports, making recommendations for next steps and escalating to internal and external stakeholders. Performs scheduled and ad-hoc audits of payer and vendor data ensuring updates are made in the credentialing database and discrepancies are addressed with external parties. Administers credentialing processes in accordance with NCQA guidelines, including quality assurance and compliance tasks, delegated credentialing payer audits/reporting, and coordination of Credentialing Committee processes. Collaborates on cross-functional projects, delegating tasks as deemed appropriate, asking for guidance when required, and providing cross-coverage for a wide range of related responsibilities. Establish and maintain positive relationships with payers, providers, practices, and administration, providing subject matter expertise and tailoring communications to adapt to each audience. Effectively communicates through informal and formal presentations for various audiences to ensure relevant communication is cascaded to the various interests and stakeholder groups as needed. Strategic Works collaboratively with fellow team members to regularly evaluate the effectiveness of department Standard Operating Procedures and workflows and identify gaps. Provides feedback and recommendations to the supervisor for improvements. Implements approved changes. People Mentors others in individual and team accountability, modeling behavior, and demonstrating best practices/techniques. Compliance and Other Performs other related duties as assigned within the scope of practice. Maintain familiarity and stay current with NCQA requirements and health insurance plan procedures. Represents PEG on committees, task forces, and work groups as assigned. Conforms to all applicable HIPAA, Billing Compliance, and safety policies and guidelines. Minimum Qualifications Bachelor's degree or equivalent in education and experience. A minimum of 3 years of related experience. An equivalent combination of education and experience may be considered. Must demonstrate advanced analytical and problem-solving skills with attention to detail and accuracy. Advanced time management skills including planning, organization, multi-tasking, and ability to prioritize required. Must demonstrate effective communication skills both verbally and written. Specialized knowledge of managed care Credentialing/Enrollment. Advanced knowledge of Microsoft Excel (e.g. vlookup, pivot tables, etc.) or similar software is required. Must be a motivated individual with a positive and exceptional work ethic. Must successfully complete systems training requirements. Ability to work collaboratively with a culturally diverse staff and patient/family population, strong customer service skills, demonstrating tact and sensitivity in stressful situations. Preferred Qualifications NAMSS Certified Provider Credentialing Specialist (CPCS) and/or Certified Professional Medical Services Management (CPMSM) preferred. Prior experience with IntelliCred, Cactus or similar credentialing system is preferred. Prior experience at an academic medical center or health insurance plan is preferred. Competencies Patient Facing Competencies Minimum Proficiency Level Accountability & Self-Management Level 3 - Intermediate Adaptability to Change & Learning Agility Level 2 - Basic Communication Level 2 - Basic Customer Service & Patient-Centered Level 3 - Intermediate Emotional Intelligence Level 2 - Basic Problem Solving & Decision Making Level 3 - Intermediate Productivity & Time Management Level 3 - Intermediate Teamwork & Collaboration Level 2 - Basic Quality, Patient & Workplace Safety Level 3 - Intermediate Leadership Competencies Minimum Proficiency Level Performance Management Level 2 - Basic Equal Opportunity Employer / Disability / Veteran Columbia University is committed to the hiring of qualified local residents.