IT Support Technician 2
Central Washington University | |
dental insurance, sick time, tuition assistance | |
United States, Washington, Ellensburg | |
400 East University Way (Show on map) | |
April 30, 2024 | |
Job Summary
Central Washington University is recruiting a IT Support Technician 2 to join our Computer Support Services team in Ellensburg, Washington. This role is an important member of our team as they provide a vital technology support role for the University. The role is a campus-based position, which means you get to see the lives you are impacting. We're offering a salary, depending on experience, from $46,596 - $62,568 annually plus the awesome CWU benefits. Who we are: We are a team of individuals committed to Changing Students' Lives. No matter what job, each of us plays a part in supporting and empowering our students to fulfill their dreams. Working in higher education provides career growth and career choice. Think of a university campus like a mini city, operating across 380 acres. You'll find diverse academics, libraries, athletics and sporting events, full service and quick serve dining, conferences and events from small to large, recreation centers, housing, health services, police and public safety for the campus population of ~10,000 students. Central Washington University has been named a Fulbright U.S. Scholar Program Top Producing Institution for the 2022-2023 academic year. In addition, for the seventh time in eight years, CWU is a recipient of the prestigious Higher Education Excellence in Diversity (HEED) Award from INSIGHT Into Diversity magazine. Come join us on our journey to encourage, inspire, and create spaces where all identities thrive on campus. Tour our campus in Ellensburg here. What we offer: Our investment in you begins the day you join our team, a healthy and successful future for you is important to us. We offer medical, dental, life and disability insurance, retirement and optional savings plans, tuition assistance for you and your dependents, discounts across town, an employee assistance program for individualized counseling, and a wellness incentive program. Learn more: Benefits, Perks, and Leave. The Role: Computer Support Services (CSS) provides computer desktop and server support, configuration, deployment, software installation, and maintenance for all enterprise, CWU-owned endpoints. This position will assist the Service Desk team with tracking all incoming student technology requests received by email, and telephone, to ensure the appropriate assistance is received in a timely manner and effective resolutions of end user issues are achieved. Provides first tier (basic) support to all students with technical issues and provides immediate resolution of student related incidents when possible. The position will also hire, manage, and schedule Student Assistants for Student Tech Fee (STF) supported student labs. Responsible for processing timecards for student employees, developing training documentation and supervision of 15-20 Student Assistants. Position will also act as an advocate for Student Tech Fee Council (STFC) and attend all STFC meetings and be responsible for training new STFC members and providing historical data/perspective regarding previous Student Tech Fee projects. All employees are expected to support CWU's commitment to diversity and to bring and support inclusion into the university environment. Job Duties
Track customer support requests: Resolve application and hardware issues impacting CWU students: Student Tech Fee Council Liaison: Student Tech Fee - Computer Lab Assistant Coordinator: Support Wepa Cloud Printing Solution: Service Desk Team Support: - Perform other duties as assigned. Minimum Qualifications
Preferred Qualifications
Competencies
Don't meet every single requirement? At CWU we're dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every requirement, we encourage you to apply anyway. This may be the job for you! Pay, Benefits, & Work Schedule
Salary: This position is based on the range 46 of the Washington State Classification Listing, which has a minimum annual salary of $46,596 and maximum annual salary of $62,568. In accordance with RCW 49.58.110, the above salary reflects the full salary range for this position. Individual placement within the range is based on the candidate's current experience, education, skills, and abilities related to the position. Schedule/Appointment: Monday - Friday, 8:00am-5:00pm (1 hour lunch) Working Conditions: Work is performed in an indoor office setting with frequent in-person interactions. It is essential to be able to remain at a desk/computer workstation for prolonged periods of time, perform extensive data entry and other computer-related tasks and create/maintain filing systems for departmental records. Some evening or weekend work and/or occasional travel may be required. Benefits: CWU offers a comprehensive benefits package including medical and dental insurance, retirement and optional savings plans, life and disability insurance, along with vacation and sick leave plans depending on employment classification. For additional information please visit Benefits, Perks, and Leave. An employee of CWU may be eligible for the Public Service Loan Forgiveness Program if the employee has student loans. To learn more, visit: https://ofm.wa.gov/state-human-resources/public-service-loan-forgiveness-program. |