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Senior IT Systems Analyst

CenterPoint Energy
paid time off, paid holidays, tuition reimbursement, 401(k)
United States, Texas, Houston
May 02, 2024
CenterPoint Energy and its predecessor companies have been in business for more than 150 years. Our Vision: Our vision is to become the most admired utility in the United States through the execution of our long-term growth strategy. We have an unwavering commitment to safely and reliably deliver electricity and natural gas to millions of people. Our Commitment: CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce. At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve. Job Summary CenterPoint Energy is looking for aSenior IT Systems Analystto join our Contact Center SupportTeam, located in Houston, TX. You will have the ability to:perform job duties in a VoIP contact center applications system. SR Systems who can perform design job duties in a VoIP contact center applications system. Responsible for the application architecture and design of VoIP customer contact center solutions. Works with business, subject matter experts, technical and enterprise architectures to facilitate the implementation of contact center solutions and enhancements by maximizing the value of our current technology capabilities and enhancing business functionality and overall performance, while maintaining a high degree of business and customer satisfaction. Essential Functions Responsible for analyzing and translating contact center multi-channel business, information and technical requirements into an architectural blueprint that outlines solutions to achieve contact center business objectives Responsible for collaborating between IT functional teams and contact center business partners to determine the most optimal design for the project Works with enterprise architecture, application and infrastructure teams to produce an optimal, high level, conceptual design for contact center and IVR (Interactive Voice Response) projects Partners with business analysts, systems analysts and engineers in requirements gathering and reviews of IVR and contact center initiatives Review business processes and requirements documents and analyzes and defines functional requirements for customer-specific development needs or integration requirements Architect and design IVR and contact center system functionality based on process requirements, application and system landscape Analyze and map clients' IVR and contact center business requirements, processes and objectives. Develop necessary product modifications to satisfy clients' needs Participate in Blueprinting sessions to understand and develop contact center client requirements Support implementation phase and assist with the development of functional and technical requirements, scope and acceptance testing of contact center, IVR initiatives and/or enhancements Provides guidance throughout all portions of the contact center/IVR System Development Life Cycle including Requirements Gathering, Analysis, Design, Coding, Testing, Deployment, Support, and Decommissioning Education Description Technical Certification in VoIP Call Center Applications or Network is a plus. Four year college degree is a plus. Experience A minimum of 4 years of IT VoIP Call Centers Demonstrated Facilitation skills Excellent communication skills Team building and collaborations with multiple technology and business teams Project Management skills or Certification is a plus Driven, effective problem solver Physical Requirements Working Conditions We want you to know Being a part of the CenterPoint Energy team is more than a career alone. It's an opportunity to make a positive impact. You will be an integral part of enabling everyday life and the pursuit of possibilities for the customers we serve and the communities we share. The vital services we provide are at the core of making our world work, and by sharing your energy with us, we'll create a better tomorrow together. Diversity, Equity and Inclusion CenterPoint Energy is committed to creating an inclusive work environment where business results are achieved through the skills, abilities and talents of our diverse workforce. At CenterPoint Energy, individuals are respected for their contributions toward our company objectives. We strive for an inclusive work environment across all levels that is reflective of the available workforce in the communities we serve. What we bring to you Competitive pay Paid training Benefits eligibility begins on your first day Transit subsidies Flexible work schedule, paid holidays and paid time off Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston Professional growth and development programs including tuition reimbursement 401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution Job Type:Full Time Posting Start Date: 04/08/2024 Posting End Date: 04/22/2024 This contractor and subcontractor shall abide by the requirements of 41 CFR * 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.