Customer Quality Manager HMI/APPS - Intel CT & US Region
ASML US, LLC | |
United States, Oregon, Hillsboro | |
7451 Northeast Evergreen Parkway (Show on map) | |
April 29, 2024 | |
ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world's leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our main headquarters are located in Veldhoven, the Netherlands, and we also have 18 office locations around the United States- including main offices in Hillsboro, OR, Wilton, CT, Chandler, AZ, San Jose, CA and San Diego, CA. Job Mission/DescriptionThe CS Quality and Excellence for the Intel CT & US Region is part of the Customer Support organization. The team support all local US sites operationally and the Intel sites WW for customer quality engagement. The Quality & Excellence team is responsible to define and drive the quality improvement roadmap for the US region and in alignment with Intel. The team consists of 4 main pillars to enable driving Quality as an operations: Customer Quality - [Intel Customer Team] - The customer quality managers secure progress and communication of quality incidents (tactical) and quality programs (strategic). They are also responsible to share customer's voice internal at local sites and towards upstream solution providers Service Quality Engineering - [Regional] - Support local operations to address quality hits captured in the daily disturbance review meetings Service Quality Excellence - [Regional] -Drive quality programs; internal and ISO audit, Quality training, craftmanship, New Machine Quality, etc Logistics Quality - [Regional]- Focus on material return quality, inspections, stock purge, tool calibrations & certification The CS&S Customer Quality Manager (CQM) HMI/APPS is part of the Customer Quality team. The role of CQM focuses on two levels:
The CQM HMI/APPS primarily focus on quality hits related to products of the BL APPS: HMI, Yieldstar and non-equipment related products. The CQM closely collaborates with the local Quality engineers, the Service Excellence team and stakeholders in CS Central supporting the need to address quality concerns upstream. When needed, the CQM will connect directly with the Supplier & Procurement (S&P) team to address required improvement upstream. Duties and Responsibilities:
Setup and maintain customer quality dashboard:
Manage customer complaints:
Support customer audits:
Assess and improve Quality processes upstream:
This position requires access to controlled technology, as defined in the Export Administration Regulations (15 C.F.R. * 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company. Need to know more about applying for a job at ASML? Read our . |