Supervisor- Agent Administration

To oversee the day-to-day operation of the Agent Administration Team. Under moderate supervision of the US Agents Manager, is responsible for ensuring that all Training, Compliance and Investigations is completed efficiently with our network of 250 Agents.

PRIMARY DUTIES AND RESPONSIBILITIES:

• Contacts agents when issues arise Makes recommendations and discusses with Agent Manager regarding the elimination of non-compliant agents and the hiring of replacements.
• Use internet, social media to look for new agents and conduct telephone interviews to evaluate reliability and character of prospective agents.
• Remove from ARC Complete Change Control form Remove from Agent Training Matrix E-mail to various departments to advise the deletion of an agent
• Add to Deletions list
• Oversee Agent Resource Center
• Adding, updating and changing pertinent information.
• Ensuring agent registration pages are current and all training is current.
• Assist Agent Manager on special projects
• Prepare CAPA and CAPA retraining forms
• Lead Investigations Implement corrective actions
• Prepare agent supply orders and forward to the packaging department
• Conduct training classes for new employees as well as retraining within the agent department
• Represent World Courier when traveling to conduct agent audits.
• Conduct routine MBR's and QBR's as needed.
• Oversee TMS training for Agent Admin team

PRIMARY DUTIES AND RESPONSIBILITIES:

Contacts agents when issues arise Makes recommendations and discusses with Agent Manager regarding the elimination of non-compliant agents and the hiring of replacements. Use internet, social media to look for new agents and conduct telephone interviews to evaluate reliability and character of prospective agents. When hiring new agents:

Add individuals to the ARC

Complete Change Control form

Complete Vendor Approval form

Add to Agent Training Matrix

E-mail to various departments to advise the addition of a new agent

Request MDM profile

Ensure accurate information in Carma Fleet

Update Jetstream Profile

Remove from ARC Complete Change Control form Remove from Agent Training Matrix E-mail to various departments to advise the deletion of an agent Add to Deletions list Oversee Agent Resource Center. Adding, updating and changing pertinent information. Ensuring agent registration pages are current and all training is current. Assist Agent Manager on special projects Prepare CAPA and CAPA retraining forms Lead Investigations Implement corrective actions Prepare agent supply orders and forward to the packaging department Conduct training classes for new employees as well as retraining within the agent department Represent World Courier when traveling to conduct agent audits. Conduct routine MBR's and QBR's as needed. Oversee TMS training for Agent Admin team

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

College Education and/or industry experience preferred. Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through a combination of experience and education. Normally requires two (2) and four (4) years directly related experience.

REPORTS DIRECTLY TO:

US Agent Manager

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

Mastery of WorldSTAR, OpSTAR, Agent Resource Center Proficient use of Microsoft Office Exemplary communication and organizational skills

We offer a competitive total rewards package which includes benefits and compensation. Our commitment to our eligible population of team members includes benefit programs that are comprehensive, affordable, diverse, and designed to meet the needs of our team members' and their families. Some of these programs include paid time off including paid parental leave, access to retirement savings vehicles, medical, dental, vision, and life insurance options, an employee stock purchase program, and other financial, health, and well-being focused benefits.

Because we take a balanced, global approach to our benefits, benefit offerings may vary by location, position, and/or business unit. Some benefits are company-paid, while others are available through team member contributions. For details visit https://www.virtualfairhub.com/amerisourcebergen.

AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

AmerisourceBergen is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@amerisourcebergen.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned