Executive Support Staff Engineer

Description

The Department of Homeland Security (DHS) has a continuing requirement for Secure Enterprise Network Systems, Services, & Support (SENS3) for the continued operations and maintenance and evolution of the Homeland Secure Data Network (HSDN) and the Classified Local Area Network (C-LAN).

Primary Responsibilities

• Supporting the SENS3 management team, the candidates will provide support to the Senior Leadership Travel Kits supporting voice, video, and data connectivity while on travel.
• Acquire and configure mobile voice, data, and video systems while maintaining configuration management throughout their systems engineering life cycle.
• Provide on-call 24 x 7 x 365 Service Desk support to respond and resolve all voice, data, and video related issues in direct support for the Senior Leadership.
• Provide technical expertise to resolve network and other operational events and trouble tickets associated with secure mobile voice, data, and video services.
• Provide remote operations and management as well as on-site maintenance as required for operational support for secure mobile voice, data, and video services.
• Perform technical refreshment of secure mobile voice, data, and video systems according to IT and telecommunications standards.
• Review SOPs and concepts of operations (CONOPs) relating to the Executive Telecommunication Services office, identify gaps, and update SOPs.
• Develop documentation required to update authorizations to operate (ATOs) when equipment is added or changed.
• Maintain all warranties and vendor support contracts for secure mobile voice, data, and video equipment acquired through the contract.

Basic Qualifications

• BS degree and 2+ years experience with Network Support, Desktop Support, and Network/Desktop equipment.
• Experience in network management and local area network design and implementation.
• Ability to work in a dynamic and demanding work environment.
• Ability to brief staff members to and contribute solutions to decisions.
• Work cooperatively as a team member and provide recommendations to DHS building effective customer relationships.
• Knowledge of ITIL principles.
• Ability to work independently with minimal or no oversight.
• Experience providing Premier Deskside support to VIP customers;
• Experience with provisioning, operating, and maintaining travel kits to include COMSEC configuration
• Strong written and verbal communications skills.
• Experience providing remote and onsite support for Mobile Devices, Laptops, Printers, and A/V equipment.
• Strong customer relationship management skills.
• Experience developing customer briefings, presentations.
• Experience managing project development teams in software development, infrastructure management, or system transitions.
• Experience in supporting design reviews.
• Experience in developing customer requirements, test/evaluation criteria, and project dependencies.

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.