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Account Manager

Parker Hannifin Corporation Parker Aerospace Group
United States, California, Irvine
14300 Alton Parkway (Show on map)
September 24, 2022
Account Manager Location : IRVINE, CA, United States Job Family : Marketing Job Type : Regular Posted : May 8, 2022 Job ID : 27753 Back to Search Results Job Description Apply Now > Save Job Job Saved Parker Aerospace Parker Aerospace, an operating segment of Parker Hannifin Corporation, is one of the world's leading producers of flight control, hydraulic, fuel, inerting, fluid conveyance, thermal management, and engine systems and components for the aerospace industry. We design and build equipment for virtually every aircraft and aero engine being produced in the world today. In addition to game-changing technology, our customers look to us for shorter lead times, lower costs, higher reliability, and lifetime support. All coupled with the positive attitude and innovative thinking of a true business partner. Parker Aerospace provides unmatched performance for both our customers and shareholders, built on a foundation of integrity, innovation, and customer satisfaction. As a result, our business has seen consistent growth and, best of all, our team members share in Parker's success. Responsibilities Develops and implements plans to market commercial spares to key new or existing customers. Plans, coordinates, and prepares proposals of diverse scope and complexity in response to customer's request for proposal (RFP). Serves as the customer's advocate within Parker by acting as the liaison and facilitator for the resolution of issues regarding any aspect of Parker support. Identifies technical, logistical, performance, or support issues with Parker products or services. Ensures long-term profitable growth of commercial spares by working with Aftermarket Business Development Managers to develop and implement marketing plans and strategies. Identifies new business opportunities through working the closure of major customer issues. Has the ability to translate customer requirements into proposals that are priced to win and provide acceptable profits to meet company guidelines. Capable of obtaining customer intel/forecasts and translating that into division specific action plans as it relates to FY plan and outlook Owns customer scorecard performance metrics (delivery TAT, quality / quarantined events, warranty adjudication, reliability, customer service) and partners with the service centers, CRC, spares - surplus, reliability, customer service engineering, field service, and divisions to maintain a high level of operational performance. Compiles and analyzes statistical data on past sales and trends to forecast future trends and market changes. Complies with federal, state, and aerospace industry regulations by studying existing and new legislation, enforcing adherence to requirements, and advising management on needed actions (e.g. export compliance). Responsible for determining Likelihood to Recommend (LTR) baseline at Premier and Select Plus Customers and increasing metric year over year. Evaluate, recommend, and implement strategies to increase customer satisfaction. Serves as customer expert and resource - i.e. "owns" the VOC to CSO and Divisions. Interfaces directly with the customer to develop and enhance customer relationships and networks. Leads or participates in customer negotiations. Prepares and gives presentations to management on matters concerning commercial spares planning and analysis, changing business environment, technology and innovation at key customers, competitors, or market segment. Supports contractual performance auditing to confirm adherence of key contractual terms such as pricing / exclusivity vs actual events. Establishes goals and objectives to carry out programs or functions by coordinating efforts across the division. Recommends actions by analyzing and interpreting data and making complex comparative analyses. Maintains a level of technical knowledge of existing and new products, including cost reduction and production methods for developing current and new accounts. Maintains professional and technical knowledge by attending seminars, reviewing trade and technical publications, establishing networks, and/or participating in professional associations. Serves as technical subject expert and resource. Shares specialized knowledge with others. Represents company on specific projects. Contributes to team effort by accomplishing related results as needed. Work assignments may include cross-functional or project team responsibilities (e.g. continuous improvement). Identify competitive threats and work with Business Development to develop and lead efforts to defend accounts from competitors. Qualifications Bachelor's degree in Marketing, Engineering, or related field. MBA preferred. Ten or more years of progressive marketing experience in high technology industry; specific pricing strategy experience may be required. Advanced, specialized knowledge of principles, industry practices, product and technical aspects of the business regulations, and policies related to marketing aerospace components and systems and marketing practices. Strong analytical and quantitative skills; proficient with modeling and accessing data from various systems and sources. Ability to substantiate pricing alternatives and trends. Project management skills and ability to lead and facilitate diverse teams. Negotiation skills and judgement; must be able to maintain customer confidence and protect operations working with confidential data. Ability to communicate effectively with all levels of management and peer organizations. Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Learn more at www.parker.com or @parkerhannifin. Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. This position is subject to meeting export compliance eligibility requirements. ("Minority / Female / Disability / Veteran / VEVRAA Federal Contractor") If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to http://www.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf and http://www1.eeoc.gov/employers/upload/eeoc_gina_supplement.pdf Save Job Job Saved