IT Help Desk

The IT Help Desk is primarily responsible for providing front line, end user technical support for the company on variety of hardware, software, and computer systems (PC & MAC). In cooperation with the Senior and Junior Systems Admin, the IT generalist will monitor and maintain the company IT helpdesk by troubleshooting, resolving, and or escalating tickets.

Primary Responsibilities:

• Receive and respond to help desk inquiries by email, phone, or in person
• Troubleshoot and repair IT issues locally on-site, and remotely using remote access software
• Assist other IT team members with company IT projects and rollouts
• Monitor and report to the IT Manager on infrastructure issues, problems, and end user concerns
• Provide basic end user training to new hires and on new deployed technologies as needed
• Identify and escalate urgent issues to the appropriate IT team member
• Monitor and report on changing equipment needs for end users
• Deploy new user machines, printers, phones, and other IT equipment in line with the current company IT standards
• Under the direction of an IT administrator, perform simple networking and server related tasks
• Monitor and maintain local backup system and backup jobs

Key Competencies:

• Customer service oriented
• Oral and written communications skills
• Problem solving
• Attention to detail
• Ability to travel
• Ability to work alone or in a team environment
• Self starter

Education:

• Bachelors degree in IT discipline preferred
• Associates degree in IT discipline or equivalent formal training required
• Working knowledge of PC & MAC platforms
• Related experience, education, or training in basic networking, server systems, and telephony preferred