Project Manager

Position Purpose

The Project Manager is responsible for fostering a strong relationship with our customers to meet their needs while effectively negotiating deadlines both with the customer and internally with our production capabilities. In this position, the Project Manager is the single point of contact for all aspects of their assigned projects, from project inception to final closeout and invoicing. The project manager plans, coordinates and oversees all tasks, critical dates, client and 3rd party interfaces, and relations, performance quality, customer satisfaction, budget, and project administration for each assigned project. The PM is the primary integrator for the entire business transaction for each project.

Duties and Responsibilities

The position will be responsible for managing multiple projects across our many product lines meeting the expectations of the customer. The ideal candidate will be a skilled communicator, highly organized, and have the ability to juggle multiple tasks in a fast-paced environment. As a Project Manager, you will have contact with our largest customers and be exposed to nearly all aspects of the company. As such, Project Managers are uniquely positioned within the company to have a large amount of influence over the quality and on-time delivery of orders. Project Managers work to ensure that their projects are completed on time, at the correct budget, and with the highest quality possible. Additionally, the individual hired for this position would be required to manage projects from start to finish, including delivery, customer installation support, project scheduling, etc. Responsibilities include but are not limited to:

• Providing a single point of contact for Sales, Specifiers, and Contractors for all communications.
• Providing professional customer interface and client relations throughout the project.
• Responsibility for customer sign-offs, approvals, and formal paperwork during the implementation and closeout phases.
• Working with Estimating to establish overall project scope and manages an internal team to ensure coordinated effort; schedules and conducts project kick-off meeting.
• Reviewing plans and product specifications.
• Coordinating and managing project task assignments.
• Developing work plan and schedule based on overall project parameters, project scope, and customer's goals.
• Providing consultation to specifiers and contractors.
• Maintaining detailed project documentation, including key project decisions, communication logs, customer requests, and revisions.
• Providing timely formal verbal and written communications throughout the project to specifiers, contractors, and project teams.
• Managing the change order process.
• Managing manufacturing remakes and troubleshooting process.
• Tracking orders to completion; maintaining accurate and standardized order records.
• Interfacing with engineering to ensure submittal drawings, manufacturing drawings, and job order completion is done on time and of high quality.
• Interfacing with the factory and fabrication to establish shipping schedules and special instructions.
• Reviewing ship dates to ensure project timelines are met.
• Obtaining final drawings and/or final site measurements if necessary.
• Ensuring field paperwork and installation instruction are completed and delivered in a timely manner.

Qualifications

• A good mix of interpersonal and technical skills.
• The ability to work with a collaborative, cross-functional team and to relate directly to our direct sales force and customer base is essential.
• Experience working in a fast-paced production setting is required.
• Possesses strong product knowledge and basic technical knowledge, correct product application, and custom applications.
• The ability to analyze, plan, schedule, and implement.
• Strong knowledge of all aspects of management, including a budget, quote and order preparation, and management, installation, and project administration.
• Working knowledge of construction documents, floor plans, Gantt charts, and the construction process.
• Strong organizational skills including documentation and filing.
• Ability to anticipate and resolve site issues.
• Is a team player that possesses solid communication skills, including verbal, written, presentation, and listening skills.
• Is responsive possesses creative problem-solving skills and demonstrates good business judgment.
• A strong sense of urgency.
• High attention to detail and is process-oriented.
• Creativity, is innovative, is proactive, and is flexible; can multi-task.
• Experience working with internal departments to get orders approved and completed.
• Experience managing customer expectations.
• Experience answering technical questions.
• Degree and solid technical skills
• Proficient problem-solving skills
• Excellent communication skills, both oral and written. Experience speaking with vendors and/or customers
• Demonstrated ability to work in a positive relationship with a demanding customer
• Ability to read architectural/engineering/construction drawings
• 3+ years experience in a Project Management position
• Proficiency in 2D design and 3D design is a plus (Autocad/Solidworks) is a plus
• MRP experience is also a plus

Working Conditions

This strategic position has excellent prospects for career growth and advancement to more senior positions within the Project Management team and company in general. Forms+Surfaces offers a competitive starting salary, excellent benefits including Health / Dental/vision, 401K with progressive match, paid vacation, and paid holidays/sick days as well as a positive, productive working environment.

Physical Requirements

This is a professional / exempt position in an office setting with typical working hours of 7:30 am to 4:30 pm Monday through Friday. Visits to our manufacturing plants are encouraged and some travel is necessary, each to ensure proper completion of projects.

Direct Reports

There are no direct reports involved with this position though collaboration, training and mentoring of less experienced team members is expected.

EOE