Content Designer

The Developer Services design team creates experiences that help developers build, deploy, and manage applications and services in the cloud.

We're focused on making complex technical workflows feel simpler, more intuitive, and more connected. As AI changes how developers work, we're exploring new ways to help customers accomplish their goals without needing to understand every tool, service, or underlying technology.

We're looking for a Senior Content Designer who combines exceptional writing and content strategy skills with an AI-first mindset. You'll help simplify complex developer experiences while exploring how AI can make high-quality content design more scalable and accessible across our team.

Responsibilities

* Design clear, useful product content across developer tools and experiences, including navigation, onboarding, guidance, notifications, error messages, and AI-powered interactions.

* Simplify complex technical concepts by translating developer terminology, product capabilities, and technical workflows into language customers can easily understand and act on.

* Think beyond individual strings and screens to improve end-to-end customer journeys, information architecture, terminology, and overall product comprehension.

* Develop scalable content patterns and guidance that reinforce our voice, terminology, and design standards while creating consistency across products.

* Help build and manage a content design AI agent that enables designers and product teams to independently create, evaluate, and refine UX content using established standards and best practices.

* Continuously improve the agent's effectiveness by maintaining its guidance and knowledge sources, evaluating output quality, identifying gaps, and incorporating feedback from the team.

* Use AI fluently throughout the content design process to accelerate exploration, evaluate alternatives, identify inconsistencies, and improve content quality while applying critical human judgment.

* Collaborate with product designers, engineers, and product managers to identify usability problems, influence product decisions, and deliver cohesive experiences.

* Proactively identify opportunities for simplification, using customer feedback, research, and product knowledge to improve the experience.

Skills and Qualifications

* 7+ years of experience in content design, UX writing, technical writing, or a related field.

* Exceptional writing and editing skills, with demonstrated ability to communicate complex concepts clearly and concisely.

* Experience designing content for enterprise software, developer tools, cloud platforms, or similarly technical products.

* Strong understanding of UX principles, information architecture, content strategy, and design systems.

* Demonstrated AI fluency, including hands-on experience using generative AI tools to support content creation, evaluation, and iteration.

* Ability to design and refine AI-assisted workflows, including defining instructions, structuring knowledge, evaluating outputs, and improving results through iteration.

* Strong editorial judgment and an understanding of how to identify and correct inaccuracies, inconsistencies, and other limitations in AI-generated content.

* Experience collaborating with cross-functional product teams throughout the design and development process.

* Ability to independently identify problems, propose solutions, and manage work in ambiguous environments.

* A portfolio demonstrating content design decisions, problem-solving, and improvements to user experiences.

Preferred Qualifications

* Experience creating, configuring, or managing AI agents or reusable AI-powered workflows.

* Familiarity with cloud computing, developer workflows, or software development.

* Familiarity with developer tools.

* Familiarity with HTML, Markdown, or other development technologies.

* Experience designing conversational interfaces, AI-assisted experiences, or agent interactions.

* Experience developing or contributing to content design systems and terminology guidelines.