Student Services Specialist (Admissions and Records)

$19.23 - $24.28/hourly, DOE

109

Monday - Friday, 8am - 5pm; some evenings and weekends may be required

Summer Hours: Monday - Thursday, 7am-6pm

12 Months

10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision-creating excellence in education for a better world.

We focus on people-not profits.
With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college.

We don't just support our community-we help build it.
We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.

We believe our employees are our most valuable asset.
Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

Scottsdale Community College (SCC) is proud to be the only two-year public higher education institution located on Native American land. As one of the 10 Maricopa Community Colleges, SCC currently serves more than 7,000 full and part-time students each semester from its surrounding communities, including the cities of Scottsdale, Fountain Hills, Phoenix, and the Salt River Pima - Maricopa Indian Community.

We are seeking dedicated and collaborative staff and faculty who are passionate about teaching, learning, and fostering student success. We welcome individuals who are eager to contribute their ideas and expertise to help guide the ongoing development of SCC's priorities and strategic initiatives.

At SCC we are proud of our reputation as an innovative college that is focused on student success. Come join us in our desire to improve the quality of life in our communities by providing challenging, supportive, and engaging learning experiences.

SCC Wins the 2022 Sterling Award

MCCCD Fast Facts

SCC Healthy AZ Platinum Award Recipient- 2025

Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD:

Affordable and Comprehensive Benefits Package:

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off: Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

Employee Health & Wellness Programs:

• District-Wide Wellness Program with Workshops and Webinars
• Monthly Health & Wellness Calendar and Newsletter
• Virta Diabetes Reversal Program and Support Groups
• Employee Assistance Program (EAP)

• Sight-On-Site Eye Care Services

• Pre-Retirement Planning Events
• Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)

Scottsdale Community College (SCC) is seeking a full-time Student Services Specialist.

The Admissions & Records Student Services Specialist acts as an initial primary point of contact for students and responds to inquiries via phone, email, and in person. This position is key to creating a welcoming and supportive environment where we value, respect, and celebrate all people. This student-facing position requires a proactive, service-minded professional dedicated to helping students navigate the admissions and records processes and achieve their educational goals.

A successful candidate will demonstrate superior customer service and communication skills, with the ability to actively listen, respond with empathy, and resolve issues efficiently. The role requires careful attention to detail, sound judgment, strong problem-solving skills, and the ability to interpret and apply policies and procedures while maintaining a friendly and solutions-focused approach. The specialist must be comfortable utilizing student information systems and technology to process transactions, maintain accurate records, and provide timely and reliable information.

Working both independently and collaboratively in a fast-paced environment, the specialist manages competing priorities while maintaining accuracy, professionalism, and a commitment to continuous learning. The position works closely with campus partners to address student needs and connect students with appropriate resources. Above all, the specialist upholds the highest standards of professionalism and equity, ensuring every student interaction reflects a commitment to inclusion, respect, and student success.

35% - Provides high-quality front-line customer service and support in various Admissions & Records functions by reviewing and responding to student requests in person, by phone, and via email. Guides students through sequential enrollment steps, evaluates documentation to verify course prerequisites, conducts official identity authentication, and determines appropriate tuition classification. Facilitates registration functions, including enrolling and dropping students, and manages both manual and self-service applications for credit and non-credit programs.
35% - Manages and monitors departmental communication workflows by responding to high-volume incoming and outgoing Admissions & Records phone calls and email queues. Reviews, authenticates, and processes electronic A&R forms to maintain accurate student records. Generates and issues official institutional correspondence.
20% - Evaluates official college transcripts to determine course equivalencies and inputs external education data into the student information system. Identifies, investigates, and resolves student duplicate accounts to maintain data integrity. Manages the intake of external transcripts and provides general credentials support.
10% - Leads special administrative projects and document archiving initiatives, including the coordination of graduation data entry and the secure preparation and mailing of diplomas. Oversees scanning projects and digital imaging to ensure institutional records comply with retention policies, and performs other duties as assigned by Admissions & Records leadership.

Associate's Degree from a regionally accredited institution, and one (1) year full-time of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, customer service, or related student development programs.

OR

An equivalent combination of the conferred degree and directly related full-time work experience as described above sufficient to successfully perform the essential duties of the job such as those listed above, unless otherwise subject to any other requirements set forth in law or regulation, may be considered.

A. Experience working in higher education, preferably in admissions, records, registration, enrollment services, or a related student services environment.
B. Experience providing customer service in a high-volume, fast-paced environment, with a demonstrated ability to manage complex inquiries and resolve issues effectively.
C. Experience utilizing student information systems, databases, and other technology platforms to process transactions and maintain accurate records.
D. Strong organizational skills, attention to detail, and the ability to manage competing priorities while maintaining accuracy and efficiency.
E. Demonstrated initiative, adaptability, problem-solving skills, and the ability to work both independently and collaboratively in a team environment.
F. One year of full-time relevant MCCCD experience during the previous two years.

• Travel to campus during the interview/selection process will be at the candidate's own expense.
• May be required to travel to other MCCCD locations.
• May be required to work evenings and weekends.
• May require prolonged periods of sitting and viewing a computer screen.
• May be required to lift or carry up to 25 lbs.
• This position requires a physical presence on campus with possible partial remote work depending on business needs to best serve the students, department, and college.
• At this time, Scottsdale Community College does not provide Visa Sponsorship.
• Financial Aid Positions; In order to perform work in the SCC Financial Aid Department candidates cannot owe a repayment or be in default on any federal funds. Per Title IV Regulations, applicants for this position may not be a member of a person's family (parent, sibling, spouse, child, spouse's parent or sibling, or sibling's or child's spouse) who works in the SCC Student Business Services Department. (added on 3/8/2024)

Applicants are strongly encouraged to submit a cover letter that details how the applicant meets the minimum and desired qualifications. A cover letter may further highlight an applicant's knowledge, skill and abilities. All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Indicate whether former or current employment is Full-Time or;
• Part-Time employment (must include number of hours worked)
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

Maricopa County Community College District (MCCCD) complies with the Americans with Disabilities Act (ADA) of 1990. Qualified applicants or candidates with disabilities can submit a reasonable accommodation request at any point in the hiring process, and MCCCD's policy is to provide reasonable accommodation unless such accommodation would cause an undue hardship. If a reasonable accommodation is needed, please contact the ADA Coordinator from the hiring campus location for assistance via email at adasupport@domail.maricopa.edu

MCCCD is an Equal Opportunity Employer.

Apply on or before December 8, 2026 to be considered.

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.