Student Services Analyst (Enrollment Services)

$53,050.25 - $68,964.82/annually, DOE

114

Monday - Friday, 8am - 5pm; some evenings and weekends may be required

Summer Hours: Monday - Thursday, 7am-6pm

12 Months

10 Colleges. Unlimited Opportunities.

The Maricopa County Community College District is one of the largest community college systems in the nation. Home to 10 individually accredited community colleges and 31 satellite locations, we proudly serve students in every corner of the Valley. Each day, our dedicated faculty, staff, and administrators, live out our vision-creating excellence in education for a better world.

We focus on people-not profits.
With 100% acceptance, zero rejections, and affordable tuition, we provide the flexibility and support our students need to succeed in and beyond the classroom. Discover how we're changing college.

We don't just support our community-we help build it.
We are the largest provider of workforce development training in the state. The activities of our colleges and their students support one out of every 28 jobs in Maricopa County. Learn about our economic impact.

We believe our employees are our most valuable asset.
Our 10 colleges and District Office support nearly 10,000 jobs and careers throughout Greater Phoenix.

Join us in making a real difference in the lives of over 140,000 college students each year.

South Mountain Community College (SMCC) reflects the diversity of the surrounding community, a rich mix of rural, urban, and suburban neighborhoods. Many of our students arrive from Phoenix, Laveen, Tempe, Guadalupe, and the surrounding area to attend classes at the main campus or our offsite facility in Guadalupe; we also offer evening courses in Laveen at Betty Fairfax High School.

Of the approximately 5,000 students enrolled at SMCC nearly 70 percent were first-generation college students and 48 percent intended to transfer to a university to further their education. And, with more than 80 percent of these students identifying as a minority, SMCC has been federally designated as a Minority Serving and Hispanic Serving Institution.

Our small, personalized classes are offered days, evenings, and online, led by an engaged and accomplished faculty. Career and academic counseling are also available. SMCC is also a Strengths-Based Institution, helping you determine your strengths and then strategize with you to maximize those strengths in your academic and career choices.

Maricopa County Community College District (MCCCD) is committed to providing a competitive and comprehensive benefits program that supports our employees' and their families' health and well-being. Therefore, the MCCCD benefits support every stage of life and are designed to meet the diverse needs of our community. Explore the wide range of benefits and perks available to eligible employees at MCCCD:

Affordable and Comprehensive Benefits Package:

• Nationwide Medical, Dental, and Vision Coverage
• Paid Time Off: Vacation, Sick Leave, and Personal Time
• 20 Paid Observed Holidays
• Company-paid Life Insurance, AD&D, and Short-Term Disability plans, with the option to purchase supplemental coverage
• Arizona State Retirement System (ASRS) Pension, including Long Term Disability and Retiree Health Insurance with 100% employer-matching contributions
• Optional Retirement Plans: 403(b), 457(b), Roth 403(b), Roth 457(b)
• Tuition Reimbursement for employees and dependents
• Annual Professional Development Funding
• Flexible Work Schedules

Employee Health & Wellness Programs:

• District-Wide Wellness Program with Workshops and Webinars
• Monthly Health & Wellness Calendar and Newsletter
• Virta Diabetes Reversal Program and Support Groups
• Employee Assistance Program (EAP)

• Sight-On-Site Eye Care Services

• Pre-Retirement Planning Events
• Qualifying Employer for Public Service Loan Forgiveness (potential loan forgiveness for federal Direct Loans after meeting repayment requirements and working full-time for an eligible employer)

South Mountain Community College is seeking a Student Services Analyst to lead recruitment and outreach efforts for the Bachelor of Science in Behavioral Science (BHS) degree, with a particular focus on attracting, enrolling, onboarding, and supporting first-year BHS students.

The position develops and implements proactive recruitment strategies, manages prospective and newly enrolled student outreach, and provides coordinated student support throughout the enrollment and first-year experience. This role involves managing a caseload, providing outreach, and nurturing prospective and new students, with a specific focus on first-year BHS students, through the admissions and enrollment process, ensuring a successful first year and beyond.

Responsibilities include coordinating and hosting all New Student Orientation programs, acting as a one-stop resource for prospective and newly enrolled students and families, including students entering the BHS degree. The analyst provides high-level customer service and guidance throughout the enrollment and first year experience, with particular attention to the needs of first-year BHS students. They also organize campus events and tours for prospective students, families, and community members.

Engagement with students and partners will occur regularly through various channels including calls, text messages, chats, emails, virtual and in-person meetings, social media, newsletters, and programming. Acting as a student concierge, the analyst establishes robust campus and community partnerships to provide comprehensive support for student success, particularly for first-year students in the BHS degree. This role also includes participation in recruitment events and activities.

Utilizing CRM software, Student Information Systems, and other technologies, the analyst documents activities, manages priorities, handles inquiries, enrolls students, requests and designs needed materials, and monitors progress against goals. Additionally, participation in division, college, and district-wide events and initiatives, councils and events including graduation and orientations, is expected.

40% - Recruitment & Outreach: Develop and implement proactive recruitment and outreach strategies to engage prospective students and applicants for the BHS program through phone calls, text messages, emails, social media, newsletters, in-person and virtual meetings, presentations, tours, and other recruitment activities.

25% - Enrollment & Student Success
Regularly engage prospective and newly enrolled students throughout the admissions and enrollment process and first-year experience; provide proactive outreach, navigation, and caseload support to promote enrollment, engagement, persistence, and retention.

20% - Orientation, FYE & Student Programming
Design, coordinate, and host New Student Orientation, First-Year Experience programming, tours, workshops, and other activities that support student onboarding, engagement, and success.

10% - Technology, Data & Progress Monitoring
Utilize CRM, Student Information Systems, and other technologies to document student interactions, manage caseloads and priorities, respond to inquiries, support the enrollment process, develop needed materials, and monitor recruitment, enrollment, engagement, and student success indicators.

5% - College & District Engagement
Participate in division, college, and district-wide events, initiatives, councils, commencement, orientations, and other activities as assigned.

Bachelor's Degree from a regionally accredited institution and two (2) years of student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs.

OR

Associate's Degree from a regionally accredited institution and four (4) years of student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs.

OR

High School/G.E.D. from a regionally accredited institution and six (6) years of student services or college teaching experience, or experience coordinating, administering, planning, or evaluating programs.

1. Experience in assisting students with enrollment or retention in higher education environments.
2. Experience delivering customer service to students or customers
3. Experience developing or coordinating student programming to support recruitment, enrollment, onboarding, or academic success.
4. Experience leveraging partnerships to achieve shared objectives in the realm of student enrollment or retention within higher education contexts.
5. Experience utilizing Customer Relationship Management (CRM) systems, Student Information Systems (SIS), or related technologies to support student services, enrollment activities, or student engagement.
6. Experience managing student or customer caseloads, including tracking interactions and providing ongoing support.
7. One (1) year of relevant full-time MCCCD experience within the past two (2) years.

ADA AND OTHER REQUIREMENTS
Positions in this class typically require: reaching, standing, walking, lifting, fingering, grasping, talking, hearing, seeing and repetitive motions.
Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or a negligible amount of force constantly to lift, carry, push, pull or otherwise move objects including the human body.
Working Conditions: Work is routinely performed in an indoor, office environment. May be required to work outdoors in a variety of temperatures and environmental conditions. May be required to work in an area of light to heavy noise levels daily

May be required to get clearance to drive university vehicles.

Applicants are required to submit a cover letter and resume showing how the applicant meets the minimum and desired qualifications. All minimum requirements must be met at the time of the application.

Additional materials will not be accepted after the job posting has closed.

Missing materials or incomplete employment history will not be considered.

Please ensure your materials clearly provide the following information.

• Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position.
• Indicate whether former or current employment is Full-Time or;
• Part-Time employment, to include Adjunct or Associate Professor (must include number of hours worked, contact hours or load)
• Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position.
• Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview.

Maricopa County Community College District (MCCCD) complies with the Americans with Disabilities Act (ADA) of 1990. Qualified applicants or candidates with disabilities can submit a reasonable accommodation request at any point in the hiring process, and MCCCD's policy is to provide reasonable accommodation unless such accommodation would cause an undue hardship. If a reasonable accommodation is needed, please contact the ADA Coordinator from the hiring campus location for assistance via email at adasupport@domail.maricopa.edu

MCCCD is an Equal Opportunity Employer.

Open until filled

First Review November 16, 2026

Applications received after the review date may not be screened

Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information.

Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance."

The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators.

The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act.