Supervisor- Health Information Management (HIM)

Health Information Management (HIM) Supervisor

Be the leader behind the scenes who keeps every record accurate, accessible, and ready for the care that depends on it.

Join Central City Concern's HIM team and lead the people who protect and organize the health records our clients and clinicians count on every day. If you're a hands-on leader who thrives in a fast-paced environment and loves building strong teams, this is your role.

What You'll Do

• Lead the team. Supervise, coach, and develop your HIM work groups, from hiring and onboarding to performance management and growth, so your people feel supported and goals get met.
• Run the operation. Use metrics and reports to track quality, service, and productivity, and partner with the Manager of Centralized Services to keep staffing and processes running at their best.
• Be the records authority. Serve as CCC's Records Custodian, respond to subpoenas, and act as site delegate for community health center portals, with chart correction backup for the Clinical Applications team.

Why This Role Matters

• Your work protects clients. Accurate, secure, and well-organized records support quality care, clinical review, and patient billing, while safeguarding confidentiality under HIPAA and 42 CFR Part 2.
• You'll shape the future of our EHR. Work alongside everyone who uses the medical record to advance a strategy that makes the electronic record work better for care delivery.
• You'll lead with purpose. Foster a culture of learning, engagement, and trauma-informed teamwork while keeping the needs of underserved communities at the center of your decisions.

This Role May Be For You If...

• You're a records pro. You know how to handle record requests, including subpoenas and legal and patient requests, and you understand the laws that govern releasing health information.
• You're a coach at heart. You motivate people, build teamwork, and lead change with tact, clarity, and a willingness to try new ideas.
• You're a calm problem-solver. You prioritize well, stay organized under pressure, and keep the details right in a very fast-paced setting.

Ready to lead a team that makes every record count? Apply today and bring your leadership to the people who keep our community's care on track.

Location: Admin building (121 NW Everett St. Portland, Or)

Schedule: Monday - Friday 8:00am - 5:00pm (Saturday & Sunday off)

Salary Range: $60,000 - $84,000/annually This range is influenced by professional experience, licensure, certifications, education, and internal equity.

MINIMUM QUALIFICATIONS:

• High School Diploma or GED required.
• 3 years direct experience in HIM processing requests for records including subpoenas, legal and patient requests.
• 1 year of supervisory/manager/lead experience in a healthcare setting required.
• Registered Health Information Technician (RHIT) or Registered Health Information Administrator (RHIA) preferred.
• Current CPR certification required prior to start.
• Experience working in Epic HIGHLY preferred.
• Experience working in a union represented environment preferred.
• Must be able to work efficiently in a very fast paced environment.
• Must have excellent reading and comprehension skills.
• Ability to adhere to Central City Concern's drug-free workplace, which encourages a safe, healthy, and productive work environment and strictly complies with the Drug-Free Work Place Ace of 1988. An employee shall not, in the workplace, unlawfully manufacture, distribute, dispense, possess, or use a controlled substance or alcohol.
• Must pass a pre-employment drug screen, TB test, and background check. This includes clearance by the DHS Background Check Unit.
• Must generally have the ability to walk, bend, stoop, kneel, squat, twist, reach, pull and lift heavy objects, and climb stairs with reasonable or no accommodation.
• Must adhere to agency non-discrimination policies.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• With direction from manager abide by administration of all agency healthcare information policies, ensuring compliance with all state and federal laws.
• With guidance from manager, monitor HIM Operations services.
• Supervise HIM work groups' operational performance including quality, service and regulatory compliance.
• Utilize metrics, data and analytics to measure and deliver performance that meet or exceed best practice benchmarks in the management of the HIM functional area.
• Manage HIM team members and systems to achieve appropriate staffing, resource utilization and cost containment objectives of the organization.
• Evaluate and prepare as needed daily, weekly and monthly reports indicating production levels and utilization of employee time and progress toward meeting established goals.
• Supervise, coach and evaluate HIM) staff in daily activities and long-range goals.
• Provide HIM team members with the leadership, performance direction, mentoring and support to ensure daily operational goals are met while ensuring regulatory compliance and employee engagement.
• Responsible for hiring, onboarding, training, coaching, performance management, timekeeping, evaluating, retention and termination of HIM department staff.
• Work collaboratively with Manager of Centralized Services to problem solve department optimization, improvements and staffing issues.
• Facilitate HIM department meetings and trainings.
• Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to CCC policies and agreements regarding confidentiality, privacy, and security. Support compliance with all privacy and security requirements pursuant to community partners' and outside providers' patient confidentiality agreements, including privacy and security requirements for EMR access. This includes immediately reporting any breach of protected health information or personal identification information of any person receiving CCC services by CCC or an outside provider to the CCC QARC Department, as well as to your supervisor or their designee.
• Act as the site delegate for community health centers' portals.
• Perform chart corrections in a backup capacity to the Clinical Applications team.
• Serve as CCC's Records Custodian, responding to subpoenas and appearing on the agency's behalf when required.
• Other duties as assigned.

SKILLS AND ABILITIES:

• Knowledge and experience in Health Information Management principles including federal, state and county laws and regulations governing the maintenance, storage and release of medical records; principles of information management including principles of confidentiality and other patient rights.
• Ability to prioritize workloads, work independently, accomplish goals, and produce desired results.
• Ability to motivate and coach staff, promote culture of learning and professional development, and lead operational improvement activities.
• Excellent organizational, analytical, facilitation, project management, interpersonal, negotiating, and problem-solving skills.
• High proficiency in MS Office applications, with an emphasis in Word, Excel, and PowerPoint, and knowledge of SharePoint and Visio. Experience with databases, web design, and project management applications. Working knowledge of current office technology and equipment.
• Excellent communication skills, both verbal and written including the ability to communicate effectively with tact in a trauma informed fashion with co-workers and patients.
• Ability to adapt to and recommend changes in policies and procedures; willingness to explore new ideas.
• Ability to lead change by applying change management and continuous improvement tools and techniques.
• Ability to improve employee engagement through creating alignment to mutual goals, building teamwork, nurturing a safe and just work culture, and promoting open and productive problem-solving.
• Ability to maintain client/patient confidentiality.
• Ability to consider the impacts and outcomes for underserved communities during decision-making process.
• Ability to consider impacts of oppression, structural racism, and individual bias on client outcomes.
• Ability to effectively interact with co-workers and clients with diverse ethnic backgrounds, religious views, political affiliation, cultural backgrounds, lifestyles and sexual orientation and treat individuals with respect and dignity.

Benefits at Central City Concern
We offer incredible benefits to our employees, including an extensive total rewards package, competitive compensation, medical, dental, vision, Student loan repayment options, and retirement savings matching plans!

• Generous paid time off plan beginning at 4 weeks of PTO accrual per year! Accrual amount/rate increases with longevity.
• Up to 11 recognized Holidays and 2 Personal Holidays (dependent on work shift schedule).
• Amazing 403(b) Retirement Savings plan with an employer match of 4.25% in your 1st year, 6% in the 2nd year, and 8% in your 3rd year!
• Comprehensive Medical, Vision, and Dental insurance coverage.
• Employer-Paid Life, Short-Term Disability, & Long-Term Disability Insurance!
• Sabbatical Program offering extended time off at years 7, 14, and 21.

This description is intended to provide a snapshot of the work performed and is not designed to contain a comprehensive inventory of all duties, responsibilities, and qualifications required for the position.

As an agency deeply rooted in recovery, part of our policy and commitment to a drug and alcohol-free workplace includes post-offer, and pre-employment drug screens. Please note we follow Federal Guidelines regarding prohibited substances, even for those legal at the state level.

Central City Concern is a second-chance employer and complies with applicable laws regarding the consideration of criminal background for employment purposes. Government regulations, contractual requirements, or the duties of this particular job may require CCC to conduct a background check and take appropriate action to address prior criminal convictions.