Manager of Employee Experience (45406)

In this member, provider and employee centric, mission driven healthcare organization, the Manager of Employee Experience (EX) leads employee engagement and fosters positive employee relations practices. The Manager of Employee Experience will develop and execute strategies that enhance our overall employee experience across the employee lifecycle journey including by not limited to recruitment, onboarding, development, retention and offboarding. The Manger is responsible to manage new and existing employee experience initiatives and drive the success of these programs through performance measurement. This position will partner with the member and provider experience workgroups and teams to evaluate the correlation between employee, member and provider experiences through data analysis.

Duties and Responsibilities

Responsibilities include but are not limited to:

Employee Experience/Engagement

• Develops an employee-oriented organization culture that emphasizes continuous improvement, teamwork, high performance and quality.
• Develops, plans and implements programs, procedures and guidelines to help align the workforce with the strategic goals of the company.
• Review, develop, maintain, recommend, and implement policies, procedures, and programs that champion EX initiatives.
• Partner with external vendors to develop and deploy Neighborhood's annual employee engagement survey along with semi-annual pulse surveys
• Collaborate closely with key stakeholders to understand critical employee interactions and journeys, identifying moments that matter and developing solutions crafted to mitigate pain points and improve the employee experience.
• Develop and enhance end to end employee journey maps, employee personas and moments that matter and ensure integration into the development of broader talent programs.
• Collaborates with marketing communications for all deployment plans and internal employee experience communications
• Develop metrics, KPIs and provide data driven insights to drive desired outcomes to meet the business needs
• Participates in seminars and webinars as necessary and develop external networks to maintain current knowledge of best-in-class practices that enhance employee engagement experience.
• Ensures alignment with Neighborhoods leadership values with employee engagement.
• Responsible for developing and updating content for SharePoint pages.

HR Business Partner/Employee Relations:

• Tracks and analyses data specific to employee relations on routine basis.
• Determines and recommends employee relations practices necessary to establish a positive employer-employee relationship and promote a high level of employee morale and motivation.
• Advises management in best employee relations practices and strategies for managing supervisor problems and employee grievances.
• Drive consistency in employee relations issues and ensure the organizations approach to investigations is thorough, fair and consistent.
• Oversees and manages the daily operations of the HR Business Partners (HRBPs) to provide advice and consultation, identify alternative courses of action to solve issues and effectively implement while mitigating risk and adverse exposure to the company
• Partners with the Office of Diversity, Equity and Inclusion to ensure Neighborhood's approach to employee relations is through an equity lens.
• Act as a culture champion developing effective relationships to promote positive employee relations throughout the organization to ensure a high level of employee satisfaction and engagement
• Partners with Legal with conducting in-house investigations and facilitate prompt and effective resolution of workplace concerns

• Create and update policies and procedures that pertain to employee relations; conduct trainings on compliance with policies and procedures
• Summarize and present employee relations trends with Leadership and advise on proactive strategies, solutions, programs and policies

• Manages the development and performance of the Human Resources Business Partners and makes recommendations for change and efficiency.
• Support the team in managing day-to-day tasks and projects, as well as leading continuous improvement efforts
• Performs other duties as assigned
• Corporate Compliance Responsibility - As an essential function, responsible for complying with Neighborhood's Corporate Compliance Program, Standards of Business Conduct, applicable contracts, laws, rules and regulations, policies, and procedures as it applies to individual job duties, the department, and Company. This position must exercise due diligence to prevent, detect, and report unlawful and/or unethical conduct by fellow co-workers, professional affiliates and/or agents.

Qualifications

Required:

• Bachelor's degree. Preferably in Business Administration, Human Resources or related field
• 7 + years' professional experience in human resources, preferably in supporting employee engagement/experience and employee relations
• 5+ years experience managing human resource professionals or leading an HR function
• Experience with full execution of employee engagement surveys, employee lifecycle surveys, pulse surveys, etc. including understanding the data we receive from these activities and translating them to action planning recommendations
• Ability to think strategically, analytically and solve problems
• Strong interpersonal skills and the ability to interface with all employee levels within the company level
• Exceptional communication skills to include interpersonal, writing skills and presentation skills
• Ability to balance multiple tasks, set priorities, and solve problems independently
• Technology proficiency is critical, including knowledge of Microsoft software products such as Outlook, Word, PowerPoint, Access and Excel, HRIS systems
• Willing/excited to work in a fast-paced environment
• Collaborative, communicative team player

Preferred:

• Master's degree
• HR business partner experience
• PHR, SPHR, CCP, CP, SCP or other HR certifications
• Experience in a managed care organization or healthcare facility
• Previous experience working with employee experience platforms (i.e. Qualtrics, Energage, etc)

Neighborhood Health Plan of Rhode Island is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.