Manager of DEI (45405)

In partnership with the Director of Human Resources Operations, the Manager of DEI will lead diversity, equity, and inclusivity internally and externally. This role will be data driven and detail-oriented in order to create a more equitable and inclusive culture at Neighborhood and works collaboratively with others. It will be an individual who inspires others to act, and embodies servant leadership, empathy, and respect for all humanity. The Managers support the strategic and day-to-day operational advancement of our ongoing culture work, which includes DEI, employee satisfaction and employee experience.

Reporting to the Director of Human Resources Operations, the Manager will collaborate across all levels of the organization to lead, implement and track progress against ongoing strategic and tactical initiatives that help dismantle inequities, increase diversity and enhance an inclusive work environment. This role functions as a trusted partner and advisor across all levels of the organization.

The focus of this position is to support Neighborhood's DEI strategy that accomplishes 4 goals: 1) ensures all people (including those who have been historically underrepresented based on race/ethnicity, gender, gender identity and expression, sexual orientation, veteran status and disability) are treated fairly in the work of our mission; 2) supports staff to collectively pursue a shared vision of equity, diversity and inclusion; 3) contributes towards a culture of belonging so employees can confidently bring their authentic selves to work each day; and 4) safeguards Neighborhood business systems, processes and relationships related to our work in the community and with vendors and suppliers reflects Neighborhood's commitment to diversity, equity and inclusion.

Duties and Responsibilities:

Responsibilities include but are not limited to:

• Support with strategic planning for internal and external DEI efforts
• Serves as supporting leader for all Employees Research Groups (ERG).
• Lead development of ERG leaders and membership as a way to support retention goals for Neighborhood
• Serve as internal DEI consultant for business leaders throughout Neighborhood
• Work with departments to help execute departmental diversity plans at the guidance of leadership, department lead leaning on employee experience data.
• Identify learning experiences, trainings, coursework and tools to support DEI acumen throughout Neighborhood with an eye for cultural sensitivity in the delivery of services to our members
• Identify external trends and recognizing best practices, which will increase diversity among the workforce
• Serve as a regular and active listener to employees to both gain insight into current concerns and assess effectiveness of Neighborhood's work/approaches in DEI
• building relationships among colleagues through diversity and inclusion training
• Coordinate/lead/support DEI related activities in the community
• Responsible for selecting, developing, coaching, and deploying staff in the most effective manner to meet assigned objectives.
• Responsible for performance management, continuous learning, rewarding and recognizing employees, and providing on-going regular performance feedback.
• Provide thought leadership on policies, benefits, & practices that support equity and inclusion
• Partner with internal stakeholders to integrate DEI into "business as usual" programs, initiatives, practices and policies
• Partners with the Employee Experience team to ensure Neighborhood's approach to employee relations is through an equity lens.
• Review current processes and policies to determine if they support diversity and inclusion work
• Develop new diversity and inclusion initiatives and strategies
• Implement established diversity and inclusion programs
• Evaluate diversity initiatives by tracking metrics for the programs
• Create diversity training programs for employees and work with internal/external partners on instructional design of said programs as needed.
• Work with hiring managers to improve diversity throughout the recruiting and hiring process
• Stay informed on inclusivity and equity best practices and trends
• Knowledge to support discrimination and harassment complaints in collaboration with Human Resources
• Other duties as assigned
• Corporate Compliance Responsibility - As an essential function, responsible for complying with Neighborhood's Corporate Compliance Program, Standards of Business Conduct, applicable contracts, laws, rules and regulations, policies, and procedures as it applies to individual job duties, the department, and the Company. This position must exercise due diligence to prevent, detect, and report unlawful and/or unethical conduct by fellow co-workers, professional affiliates and/or agents.

Qualifications

Required:

• Bachelor's degree or equivalent education and relevant work experience to equate to a degree
• Minimum of 7 years professional experience, with at least one (1) to three (3) years leading and advancing diversity and cultural inclusion strategic plans
• Ability to lead others to achieve desired results, including (but not limited to):
  
  
  
  • Ability to assess individual performance and communicate assessments effectively
  • Ability to identify and effectively and efficiently resolve employee performance issues
  • Ability to establish goals and assist others to achieve goals and meet expectations
  • Ability to lead others to improve work processes
  
  
  
  
• Sound judgment, discretion, and ability to appropriately handle sensitive and confidential information
• Act as a culture champion supporting positive employee relations throughout the organization to contribute towards a high level of employee satisfaction and engagement
• Working knowledge of affirmative action program requirements, equal employment opportunity and diversity programs
• Motivated professional with experience driving efforts for transformational change; innovative and willing to be disruptive to challenge the status quo
• Strong knowledge of DEI best practices and talent trends; experience advancing an organizational culture into one of inclusivity, equity, and diversity
• Respect for, knowledge of, and skills to engage with people from different cultures and backgrounds; ability to collaborate with a wide variety of employees, teams, organizational leaders and external partners
• Strong communication skills - written, oral and presentation with all people levels
• Ability to measure results through data and outcomes; equally comfortable with quantitative and qualitative evidence-based approaches and analytics
• Awareness of employee base diversity and inclusion concerns
• Comfortable applying Human Resources practices and confidentiality expectations.
• Knowledge of employment regulations, diversity best practices and standard HR practices

Preferred:

• Demonstrated skills including individual coaching, influence, change management, motivation and driving team effectiveness
• Advanced organizational and multi-tasking skills with an ability to manage multiple priorities and projects
• Ability to manage multiple stakeholders at various levels of leadership
• Comfortable raising difficult topics and moving stakeholders who can be resistant to change
• Experience in research and program development

Neighborhood Health Plan of Rhode Island is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.