Product Manager, Cross-Border Bill Pay

Product Manager, Cross-Border Bill Pay

At Western Union, we're transforming the way people make payments across borders, creating seamless, accessible, and reliable financial experiences for customers around the world.

As our Product Manager, Cross-Border Bill Pay, you'll play a key role in developing and enhancing our international bill payment capabilities. You'll be responsible for driving product initiatives from discovery through delivery, identifying opportunities to simplify payment journeys, improve customer experiences, and deliver solutions that meet evolving market needs.

Working closely with engineering, technology, and cross-functional business teams, you'll translate customer insights and business priorities into actionable product strategies, supporting Western Union's continued innovation in global payments.

Role Responsibilities

You will be responsible for managing product capabilities across the full development lifecycle, from initial discovery and solution design through testing, launch, and ongoing optimization. You will work collaboratively with stakeholders to define product priorities, coordinate delivery, and ensure solutions align with customer needs and business objectives.

• Define and execute the product strategy and roadmap for Cross-Border Bill Pay, aligning priorities with customer needs and business objectives.
• Own the end-to-end product lifecycle, including discovery, solution design, development, testing, launch, and continuous improvement.
• Develop and maintain a 12-month product roadmap, identifying opportunities for innovation, modernization, and product enhancements.
• Translate customer insights, market research, and business requirements into actionable product initiatives and development priorities.
• Partner with engineering and technology teams to deliver scalable, reliable, and customer-focused payment solutions.
• Lead product backlog prioritization, requirements definition, user story reviews, and release planning within an Agile development environment.
• Collaborate with regional teams and business stakeholders to understand market requirements, dependencies, and opportunities across international payment markets.
• Evaluate competing priorities and make informed trade-off decisions based on customer impact, business value, technical feasibility, and resource availability.
• Define and monitor product KPIs and OKRs, using performance data and customer feedback to identify opportunities for improvement.
• Support product testing, validate development outcomes, and ensure new capabilities meet agreed business and customer requirements.
• Identify operational and product risks, implement appropriate mitigation strategies, and support compliance with relevant controls.
• Work cross-functionally to resolve product incidents, address performance issues, and drive process improvements.
• Conduct competitor benchmarking and research emerging payment technologies, market developments, and industry trends.
• Build strong relationships with internal stakeholders and partners to ensure alignment on product strategy, priorities, and delivery.

Role Requirements

• Bachelor's degree or equivalent experience in Business, Engineering, Technology, or a related field.
• At least 5-7 years of Product Management experience within financial services, preferably payments.
• Experience managing payment products, digital financial services, or transaction-based platforms.
• Knowledge of cross-border payments, international bill payments, payment processing, or related financial services would be advantageous.
• Demonstrated experience managing the end-to-end product development lifecycle, from initial discovery through launch and optimization.
• Strong understanding of Agile development methodologies, product roadmaps, backlog management, and release planning.
• Experience translating customer needs and business requirements into product features and actionable development priorities.
• Demonstrated project management skills, including planning, coordination, prioritization, adaptability, and execution.
• Experience working closely with engineering, technology, and cross-functional business teams.
• Strong analytical skills with the ability to interpret product performance data, customer insights, and market trends.
• Experience defining and tracking KPIs, OKRs, and product success metrics.
• Ability to manage competing priorities, identify risks, and make effective decisions in a fast-paced environment.
• Excellent communication, stakeholder management, and relationship-building skills.
• Ability to work effectively with global teams and stakeholders across multiple regions.
• Applicants must be currently authorized to work in the United States on a full-time basis. Western Union will not sponsor applicants for work visas for this position.

Salary range: $110,000 - $140,000 USD

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Benefits

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few (https://careers.westernunion.com/global-benefits/). Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.

Your United States specific benefits include:

• Medical, Dental, Vision, and Life Insurance
• Tuition Assistance Program
• Employee Discount Program
• Parental Leave
• 401(k) Plan

For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

On-target compensation includes a base salary and short-term and long-term incentives that align with individual and company performance. Actual salaries will vary based on candidates' qualifications, skills, and competencies.

Other Details

We are passionate about honoring our employees' identities and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting on the communities we serve.

We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status.

Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.