Specialist -Telecommunication

Telecommunications Engineering Specialist

Must Have Technical/Functional Skills

Telecommunications engineering; SIP; PSTN; IVR; ACD; contact routing; Amazon Connect; call recording; quality monitoring; capacity, redundancy and failover planning.

Roles & Responsibilities

Serves as lead voice and contact center telecommunications engineer. Assesses toll free services, carrier architecture, SIP, trunks, call routing, IVR, ACD, skills based routing, callback, recording, quality monitoring, multilingual routing and remote agent voice connectivity. Develops target state telecommunications architecture with redundancy, failover, surge capacity and geographic diversity. Models expected call concurrency and telecommunications capacity for the government program peaks. Coordinates integration of the customer provided EIS telecommunications services with candidate CCaaS platforms.

Generic Managerial Skills, If any

Teamwork; stakeholder communication; technical ownership; collaboration; problem-solving; organization; adaptability.

Education

MS in Electrical Engineering

TCS Employee Benefits Summary

* Discretionary Annual Incentive.

* Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

* Family Support: Maternal & Parental Leaves.

* Insurance Options: Auto & Home Insurance, Identity Theft Protection.

* Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

* Time Off: Vacation, Time Off, Sick Leave & Holidays.

* Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Salary Range: $110000 - $135000 a year

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Desired Candidate Profile