EV Customer Ambassador - South Miami, Florida

EV Charging Customer Ambassador

Location: South Miami, Florida

Pay Range: $20-22/HR

Requirements: must be tech savvy + must have RELIABLE transportation

Available Shifts: (see below)

• Open Flexibility 6am-2pm
• Open Flexibility 2-10pm
• Open Flexibility 10pm-6am

Spirit of the Position:

The Ambassador greets and creates a welcoming atmosphere for our customers and clients. LAZ Parking is hiring EV Charging Customer Ambassadors for multiple EV charging site in South Miami. In this role, you'll be the friendly face on the lot. You'll greet drivers, help them use the charging stations, and make sure every customer has a smooth, positive experience. If you enjoy helping people, like working outdoors, and are comfortable with technology, this role is a great fit!

How do you know if this is the right job for you?!

You are:

• You're charismatic, full of energy, and happy to help in any way you can.
• Proficient in basic computer skills in the parking revenue control system
• Able to communicate professionally and effectively.
• Timely and demonstrates sense of urgency.
• Excellent teambuilding and interpersonal skills.
• A team player and can help motivate your team.

What You'll Do

• Greet customers and help them navigate the lot and charging stations
• Help drivers start, monitor, and troubleshoot charging sessions using the client's mobile app
• Answer customer questions about charging, payment, and wait times
• Direct traffic flow and help keep charging stalls available and moving
• Monitor equipment and report any station issues or damage right away
• Keep the lot clean, safe, and organized
• Handle customer concerns professionally, escalating to a supervisor when needed
• Follow all safety procedures and company policies

What We're Looking For:

• Excellent customer service and communication skills
• Tech savvy and comfortable learning new apps and systems
• An iPhone is preferred (a phone stipend is provided)
• Reliable transportation to commute to work
• Able to work outdoors in all weather conditions, including heat and rain
• Able to stand and walk for long periods during a shift
• Available to work assigned shifts, including nights, weekends, and holidays as needed
• Customer service, hospitality, or parking experience is a plus but not required

Education:

• High school diploma or GED preferred but not required.

Experience:

• Strong customer service experience.
• Cash handling experience is preferred but not required.
• Parking industry experience is preferred but not required.

Skills:

• Willingness to be flexible, work multiple facility locations.
• Ability to speak, read, and comprehend the English language.
• Must be able to make decisions independently and stay firm on decisions made (not easily persuaded).

Physical Demands:

• Willingness to work in the elements - heat, wind, snow, rain, etc.
• Ability to lift, push and pull at least 10 pounds.
• Ability to stand, walk and run for extended periods of time.
• Ability bend, stoop, squat and lift frequently throughout a shift.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with qualified disabilities to perform the essential duties/functions.

FLSA Status: Non-Exempt

LAZ Parking is an equal opportunity employer. In all our employment practices, including hiring, we are firmly committed to provide equal employment opportunity (EEO) to all persons, regardless of race, color, religion, sex, national origin, disability, age, genetics, Vietnam era, special disabled, recently separated and other protected veterans, or any other characteristic protected by federal, state or local law. No question in our application process is used for the process of limiting or excluding any applicant's consideration for employment on such grounds.

This Employer participates in E-Verify.