IT Helpdesk Support Technician

Synagro partners with stakeholders to clean our water, protect our environment and serve our communities by generating worth from what others consider waste. We work to protect the health of our water, our Earth and those who depend on them now and in the future.

What good is a job without great benefits to reward your hard work? Here are some highlights of what Synagro has to offer:

• 15 days paid time off
• 10 Holidays
• Medical/Dental/Vision (within 30 days of hire)
• Health Saving Account (HSA) with company match
• Flexible Spending Account (FSA)
• 401(k) with company match (fully vested upon hire)
• Career growth and promotional opportunities
• Tuition Reimbursement

Job Summary:

The ideal candidate will deliver responsive technical support to users across the company, both by phone and in person, resolving technology issues promptly and maintaining a high level of customer service.

This hands-on, on-site role manages IT hardware across local and remote locations, including workstations, printers, scanners, phones, and LAN/WAN equipment. Responsibilities span the entire hardware lifecycle, from setup and imaging to deployment, upkeep, and troubleshooting, as well as managing the IT helpdesk portal and addressing user tickets. Travel to all SYNAGRO locations is required.

Essential Job Functions/Responsibilities:

• End-user Support: Serve as the first point of contact for employees seeking technical assistance by phone, email, or in person.

• Incident Tracking: Document, update, and manage incoming support incidents within the corporate ticketing queue, adhering strictly to internal Service Level Agreements (SLAs).

• Hardware Maintenance: Diagnose, repair, and troubleshoot local and remote IT Equipment and connectivity issues

• Lifecycle & Deployment: Deploy, configure, and image employee workstations, laptops, network printers, mobile devices, and essential workplace peripherals.

• Identity & Device Management: Using Microsoft 365 to administer user accounts, permissions, and devices using Microsoft Entra ID and MS Intune.

Knowledge/Skills/Abilities:

• Communicate professionally with employees, department heads, and external contacts.

• Handle confidential information with discretion.

• Travel as needed.

• Collaborate effectively and contribute to team success.

• Use analytical thinking and initiative to solve problems.

• Communicate clearly in technical and non-technical settings.

• Prioritize and complete tasks under pressure with minimal supervision.

• Understand LAN/WAN topologies.

• Troubleshoot Windows operating systems.

• Provide dependable, customer-focused support.

Education/Experiences:

• Basic understanding of operating systems, mobile devices, and LAN/WAN technologies

• Basic Knowledge of Microsoft 365 products
• IT certification is a plus

Working Conditions/Physical Requirements:

• Talking, Hearing, Seeing, Standing, Sitting, Walking, and Fingering
• The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work)

Salary Range: $40,000 - $52,000 annually (commensurate with experience)

The above statements describe the general nature and level of work performed by people assigned to this position. They are not intended to be an exhaustive list of all essential job functions, knowledge, skills, abilities, efforts, and physical or working conditions associated with a position.

AA/EOE/M/F/D/V

We thank all individuals for their interest in Synagro; however, we will contact only those selected for interviews.