Trade Execution Specialist - Austin, TX

Job Title: Trade Execution Specialist -- North America

Department: North America Commercial

Reporting to: Managing Director North America

Location: Falcon Coffees' Austin, TX office

Key aims:

1. Oversee the execution of trade contracts on behalf of the commercial trade team, liaising with the quality control and logistics teams so that each contract is delivered at the contracted quality, on time and in full.
2. Strengthen the commercial trade team's ability to deliver outstanding service to roaster customers and origin partners.
3. Act as the point of contact for the North America contract execution processes.

Key responsibilities:

Contract administration

• Support the trade team in entering purchase and sales contracts into Falcon's operating system accurately and promptly, based on trader-approved deal terms.
• Coordinate and execute all agreed edits to purchase and sales contracts; liaise with buyers and suppliers on requested changes to ensure all parties are aligned.
• Review trading position contract status and report exceptions to the commercial traders.
• Onboard new customers and suppliers as assigned by traders, following company procedures.
• Review and update suppliers and buyers database to ensure all details and documents are up to date.

Customer service for commercial roasting customers

• Support the trade team in maintaining and growing existing roaster relationships by providing outstanding service.
• Serve as a primary day-to-day contact for commercial roaster customers and origin partners on contract status, shipment timing, samples and documentation.
• Respond to and review customer requests, keeping customers updated on upcoming contracts, deliveries, and coffee availability.
• Provide customers with regular position reports, price fixing status, ETA updates and storage updates
• Supply customers with origin information for their coffees, such as producer, region and traceability details.
• Coordinate spot sample allowances and sampling to customers, following up for feedback
• Partner with the sustainability team on customer sustainability projects and reporting.

Cross-functional coordination with Logistics and Quality Control

• Act as the main point of contact between the commercial trade team and the logistics and quality control teams.
• Run regular open position reports and review them with traders to identify delays or issues with sampling and shipment timing.
• Work alongside the quality control team to push suppliers for on-time pre-shipment samples and follow up on arrival sample approvals and rejections.
• Communicate clients' requirements to logistics team and monitor progress on contracts execution.

Reporting, costing and process improvement

• Carry out reporting and analysis for traders and North America customers as needed.
• Serve as the North America Commercial Trade team's point of contact for process and system enhancements to improve service to customers and origin partners.

Team and outreach support

• Participate in weekly Trade meetings.
• Build and manage email distribution lists for market reports and other outreach.
• Coordinate Falcon's participation in coffee industry events as needed.

Qualifications

Required

• Bachelor's degree in business, supply chain/logistics, agribusiness, finance or a related field, or equivalent work experience.
• 2--4 years of experience in contract administration, trade support, commodity operations, account management or customer service in a B2B environment.
• Strong working knowledge of Microsoft Excel and experience with contract management systems.
• Demonstrated attention to detail and accuracy in data entry and documentation.
• Experience working in a controlled environment with documented approval processes.

Preferred

• Experience in green coffee, agricultural commodities or another physical commodity trading business.
• Familiarity with commodity contract terms such as GCA, ESCC, Incoterms, ICE EU, and ICE US coffee trading rules