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Desktop Support Technician II

Spectraforce Technologies
United States, Florida, Pensacola
Nov 13, 2026
Desktop Support Technician II Pensacola, FL 32514 (Onsite) 4 months assignment (Temp to Perm) Monday - Thursday - 7 AM - 6 PM EST. (with 1hr lunch) Notes: Deskside support role doing hardware repair, troubleshooting of hardware and software images, IMAC tasks, no on-call. A+ certification is a plus, experience a minimum of 3 years. Background, Drug, and Citizenship screening requirements: Per Federal Law, Marijuana is part of the drug screening process and not permitted even if authorized locally Description: Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Documents, maintains, upgrades, or replaces hardware and software systems. Tech should be able to confidently and safely lift up to 50 lbs as well as be able to navigate between buildings and the production floor to support users. PC Hardware and software IMAC project work. Newly acquired company by our customer is being transitioned which involves PC imaging / setting up / deployment / SNOW for asset tracking - some basic troubleshooting during deployment - should have good customer facing skills and good understanding of desktop support for imaging / deploying / troubleshooting PC's Comfortability providing hands & feet support for Server and Network is a plus. Experience supporting mobile data plans, mobile networks, and devices is a plus. Supports and maintains user account information including rights, security, and systems groups. Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed. Network connection issues, track network connections back to network switches. Escalates problems and issues to a higher level of support if unable to resolve. Represents Client in a professional and businesslike manner and communicates effectively with customers and associates. Interacts with customers, responding to routine technical questions or request for information. Conversion Rate will be $25 Experience Required: Candidates should have 3-6 years' experience supporting PC Hardware and software. Experience working in a multi-team enterprise organization. Strong ticketing system skills (i.e. Service Now) Comfortability providing hands & feet support for Server and Network is a plus. Experience supporting mobile data plans, mobile networks, and devices is a plus. Top 2 Skills Deskside Support, and Customer Service, Position is offered by a no fee agency.