Digital Content Buyer

University Stores

The Digital Content Buyer sources digital course materials for all stores as part of the Central Academic Resources (CAR) team. The position supports AutoAccess, the Inclusive Access digital course materials program, works with faculty and academic departments to move courses to affordable digital options, and builds strong relationships with publishers and digital content providers.

The Digital Content Buyer takes direction from the Senior Associate Director of Course Materials and Brand Management, who leads AutoAccess and course materials strategy. The position works with the course materials buyers and the Retail Analyst on systems and learning management system (LMS) needs, always with the goal of providing affordable solutions while meeting quality and financial goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Percentages are estimated share of time and total 100%.
Digital Course Material Program Support 30%
Support day-to-day operation of AutoAccess for all students, including content setup, delivery, and LMS access, working with the Retail Analyst on system issues.
Maintain student communication touch-points in program systems so students are informed about their content and their ability to opt out without being charged.
Support new course materials models set by the Director, such as Total Access and Flex Access, as assigned by the Senior Associate Director of Course Materials and Brand Management.
Digital Content Sourcing and Publisher Relationships 20%
Source digital course materials from publishers and digital content providers for all stores, using current knowledge of content delivery trends to meet faculty, student, quality, and financial goals.
Build strong relationships with publishers and providers; review proposed terms for pricing and content delivery, and make recommendations to the Senior Associate Director of Course Materials and Brand Management.
Follow UM Stores policies and federal Department of Education regulations for Inclusive Access, including pricing and students' right to opt out.
Identify courses that could move to digital alternatives, and recommend options to the Senior Associate Director of Course Materials and Brand Management.
Faculty and Department Outreach and Adoptions 20%
Work with faculty and academic departments to understand their needs, explain the benefits of AutoAccess and open educational resources, and encourage adoption of affordable digital content.
Help faculty complete digital adoptions accurately and on time.
Develop and run student and faculty surveys to track satisfaction with digital content and its effectiveness over time.
Travel to other campuses as needed to support faculty communication on digital content and course materials affordability.
Data, Reporting, and Inventory Control 15%
Enter and maintain accurate data in the inventory system for adoptions, purchase orders, returns, and price changes.
Monitor reports, analyze trends, catch errors, and recommend better business practices; help prepare reports on program results and opportunities for improvement.
Resolve inventory discrepancies for digital content, and follow return policies, price adjustments, and markdown schedules.
Customer Support and Issue Resolution 15%
Give prompt, complete help to students, faculty, and staff with questions about digital resources, policies, and procedures.
Serve as the subject expert for digital course materials; resolve problems in the best interest of students, and bring escalated or unresolved issues to the Senior Associate Director of Course Materials and Brand Management.

M-F, 8a-5p, additional hours and weekends as needed

An Associate's degree or an equivalent combination of education and experience and at least 2 years of experience from which comparable knowledge and skills can be acquired is necessary

College or university store experience with course materials.
Experience with Inclusive Access or other digital course materials programs.
Experience working with publishers or digital content providers.

Salary Range: $22/hr - $26.50 hourly
Grade: Salary Plan # GGS 007
University Title: BUSINESS SUPPORT SPECIALIST II
Commensurate with experience

Employment visa sponsorship is not available for this position.

Columbia offers small-town friendliness with big city features and a high quality of life for people of all ages and interests. Founded on education and known as an ideal college town, its location also makes it an attractive spot for businesses and travelers. Located on Interstate 70 and U.S. Highway 63, Columbia is right in the middle of the state and the nation. Just a couple hours' drive from St. Louis and Kansas City, Columbia is Boone County's largest population center offering big-city culture, activities, and resources with a low cost of living. Columbia is home to a variety of restaurants and entertainment venues and hosts more than a dozen festivals each year. If you want to grow your career, continue your education, raise a family, and retire, Columbia is a good place to be!

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.