Lead Customer Service Specialist

Chartered by the state of Georgia in 1785, the University of Georgia is the birthplace of public higher education in America and is the state's flagship university ( https://www.uga.edu/). The proof is in our more than 240 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,200 faculty and more than 7,900 full-time staff. The University's enrollment exceeds 44,000 students including over 33,000 undergraduates and over 11,000 graduate and professional students. Academic programs reside in 20 schools and colleges, including the newly established School of Medicine and the Victoria Kay Investor School of Nursing.

This position offers a 40 hour work week.
Typical schedules are 8 AM - 5 PM, Monday-Friday. May include evenings and weekends.

The University of Georgia is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, disability, genetic information, national origin, race, religion, sex, or veteran status or other protected status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR ( hrweb@uga.edu).

The University System of Georgia is comprised of our 25 institutions of higher education and learning, as well the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 08.02.18.01.02.

Additionally, USG supports Freedom of Expression as stated in Board Policy 06.05 Freedom of Expression and Academic Freedom.

High school diploma or equivalent and 2 years of related experience

This position is a semi-leadership role that is primarily responsible for quality assurance in customer service and assisting with process improvements throughout each service provided to maintain optimum customer satisfaction. This incumbent works closely with management and acts as an intra-departmental liaison to assess and provide customer service feedback to both internal and external entities. This employee is responsible for the organization, delivery, and execution of customer service training beneficial to providing customer support utilizing multiple software applications such as Flowbird, Parkmobile, Qlik, and FLEX that are integral components of day-to-day operations within the TPS Customer Relations office. In addition to the primary duties of the Lead Customer Service Representative, this employee is also responsible for providing secondary support to the TPS Customer Relations Representatives and works to provide customer service support for all Auxiliary Services Units to ensure customer satisfaction throughout the Division in the absence of the primary Customer Relations Representatives. Daily tasks will vary depending on customer demands, but will mainly focus on the customer experiences with the purchasing of goods and services provided by Auxiliary Services.

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

Administrative:
Primary

Secondary