Publ Sfty Telecomm Supervisor

Monday through Friday 8am - 5pm (subject to change)

To learn more about the pay band for this branch and role, please see the Career Banding rates spreadsheet.

This position is not eligible for H-1B sponsorship.

A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.

One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.

University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.

UNC Police supports the University's core mission of teaching, research, and public service by developing partnerships that, through the encouragement of problem-solving and communications, seek to identify and address public safety needs with professionalism and integrity, all while protecting North Carolina's future.

The primary responsibility of the Public Safety 9-1-1 Emergency Communications Center Manager ( ECC Manager) is to direct the 24-hour operation of the Communication Section and manage all operational and technical resources within the Emergency Communications Center ( ECC). In addition, the ECC Manager must ensure compliance with all applicable federal and North Carolina laws that regulate an Emergency 9-1-1 Center.

The ECC Manager must have extensive experience managing a complex emergency 9-1-1 environment and possess thorough knowledge of the reliability of systems and possess the ability to identify problems and implement rapid, effective solutions. The consequences to the university of any failure within the ECC 9-1-1 can be severe with the loss of millions of dollars of research material, property or, more tragically, the loss of life.

Typical Tasks:

* Supervises a 24/7 operations that receive and dispatch calls for service for law enforcement, parking and transportation, security and other after hour facility services request.
* Participate in interviews and recommends applicants for hire; trains, motivates, and coaches employee performance; conducts performance evaluations.
* Coordinates staffing to assure coverage; monitors work schedules and attempts to reduce overtime worked.
* Develops, implements, and evaluates the operation of the center's training activities; implements modification to training programs.
* Responds to and directs complaints to the appropriate division as it relates to calls for service.
* Is responsible for the centers quality assurance program and uses the data to assist with telecommunicators improvement.
* Reviews telecommunicators policies and procedures and assures adherence to procedure; research and rewrites policies and procedures as needed.
* Prepares specifications for the purchase of communication equipment, inspects new equipment, and evaluates bids from vendors.
* Supervise contractors in providing services including the design, installation, and maintenance of communication equipment.
* Assists in the preparation of operating budget; reviews and approves expenditures for communication operations.

High School diploma and three years of experience in emergency communications including one year of administrative and/or lead supervisory experience. Additional Education and Experience will be necessary for progressive steps (Journey and Advanced). Requires certification as a Division of Criminal Information computer operator. May require Basic Telecommunicator Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission or the ability to achieve certification within one year of employment. All degrees must be received from appropriately accredited institutions.

Preferred candidates who have obtained a bachelor's degree or higher and have a minimum of 4 years of Emergency Communication Managerial experience in a higher education environment.
However, a combination of related education and experience may be substituted for a degree.

Candidates must meet physical and psychological requirements of the North Carolina Sheriff's Education and Standards Commission, which includes a physical exam, psychological exam, and drug test. In addition, the candidate must be able to lift a minimum of 25 pounds.

This position is designated as a Campus Security Authority in accordance with the Clery Act. This position will be required to report Clery crimes to the Clery Compliance Manager and complete annual training about reporting responsibilities.

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu

Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.