Mortgage Servicing Specialist II

Since Avadian Credit Union's inception in 1934, we have upheld the credit union philosophy of "people helping people." This reflects in every action, service, attitude and direction we take as a company. Our mission is to go out of our way every day to value you as a person, to make you feel delight and to improve your life. That goes for our members and our employees. It's what defines us, builds us and ultimately attracts talented and remarkable people to our team. It's not enough to just work somewhere every day. We believe in working somewhere you love and somewhere you can make a difference. It is our commitment to meet the needs of our members, and we couldn't do this without our dedicated employees. It is because of our great team that we are successful.

As if working with a fun team of highly talented professionals isn't enough, we also offer competitive salaries and a comprehensive benefits program. We don't want to brag or anything, but it's pretty top notch.

We are seeking a Mortgage Servicing Specialist II who is passionate about providing exceptional member service. This position will serve as a knowledgeable resource for members with Avadian mortgage loans, helping answer questions, resolve concerns, troubleshoot issues, and provide assistance with mortgage servicing and escrow accounts.

Functions and Responsibilities:

• Pay all insurance and property taxes accurately and timely for all loans that have established escrow accounts.
• Ensure all new mortgages are correctly loaded into Symitar.
• Perform annual escrow review audits, update new escrow information in Symitar and cancel monthly PMI in a timely manner when applicable.
• Assist members by researching inquiries, identifying solutions, and resolving concerns accurately and efficiently while providing a friendly and professional experience.
• Compute and quote real estate loan payoffs, and thoroughly evaluate loan payoff transactions.
• Post checks from new loan closings to proper general ledger accounts and to members' loans in Symitar. Put new files in proper order for auditing within 90 days of receipt.
• Prepare lien satisfactions on paid off mortgages, and mail to Judge of Probate within 30 days. Once paperwork is returned from Judge of Probate, all documents must be mailed to member within 90 days.
• File all title policies and recorded documents from attorneys in a timely manner.
• Backup for Servicing Specialist I when needed.
• Conduct final escrow analysis for paid off & closed loans to include refund of escrow balance to member and cancellation of PMI if applicable; close HELOC loans when applicable.
• Submit funding for closed portfolio to accounting, based on funding calendar.
• Complete modifications and change in terms for construction loans that are perming out or when requested to do so for approved member rate modifications.
• Perform other duties as assigned.

Basic Requirements:

• Must have excellent written and verbal skills, positive attitude, pleasant demeanor, decisiveness, and professionalism.
• Knowledge of basic lending including policies, procedures, and guidelines.

Experience: Five to eight years of similar or related experience.

Education: A high school diploma or GED.

Please note - submitting a resume does not guarantee any future action by Avadian Credit Union.

Avadian Credit Union is an Equal Opportunity Employer