Customer Service Representative - Peds Neurology - Women and Children's Medical Plaza

Location:Women and Children's Medical Plaza -15901 Bass Road Fort Myers FL 33908

Department: HOD HB Peds Neurology

Work Type: Full Time

Shift: Shift 1/9:00:00 AM to 5:30:00 PM

Minimum to Midpoint Pay Rate:$20.00 - $23.50 / hour

Location: Women & Children's Medical Plaza
15901 Bass Road, Fort Myers, FL 33908

Schedule: Monday Friday | 9:00 AM 5:30 PM
Starting Pay for All External Candidates: $20.00/hour

Are you someone who loves working with people, enjoys staying organized, and has a genuine passion for helping children and families? Lee Health is looking for a friendly, detail-oriented Customer Service Representative to join our Pediatric Neurology team!

This is a fantastic opportunity to get your foot in the door with one of Southwest Florida's leading healthcare organizations while building valuable experience in an administrative healthcare setting.

Why Pediatric Neurology?

Pediatric Neurology is where compassionate care meets the fascinating world of the developing brain and nervous system. Our team supports children and families navigating neurological conditions, making every interaction an opportunity to provide reassurance, guidance, and a positive experience. You'll play an important part in helping families feel welcomed, supported, and cared for from the very first phone call or office visit.

What Makes You a Great Fit?

• A passion for working in pediatrics and making a difference in the lives of children and families.

• Strong communication and customer service skills.

• A friendly, dependable, and team-oriented approach.

• Excellent attention to detail and organizational skills.

• Comfort navigating computers and learning new technology.

• Previous healthcare or administrative experience is a plus, but candidates with transferable customer service experience are encouraged to apply!

Why Join Lee Health?

Lee Health offers the opportunity to grow your career while making a meaningful impact in your community.

Eligible team members enjoy:

• Medical, dental, and vision insurance.

• Retirement savings plan with employer match up to 5%.

• Paid time off and paid holidays.

• Tuition reimbursement opportunities after one year of employment.

• Employee Assistance Program.

• Opportunities for professional development and career growth.

Ready to Start Your Healthcare Career?

If you're looking for a MondayFriday opportunity, enjoy helping others, and have a special place in your heart for pediatrics, we'd love to hear from you!

Application Requirement: Please include your most up-to-date resume with complete employment dates (month/year) for consideration.

Lee Health Be Valued for Being You.

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Education: High School Diploma or GED Required.

Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.

Certification:BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.

License: N/A

Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.

US:FL:Fort Myers