Customer Service Representative - Advanced Lung Care - The Sanctuary - Regional Cancer Center

Location:The Sanctuary - Regional Cancer Center -8931 Colonial Center Drive Fort Myers FL 33905

Department: LPG Advanced Lung Care Center

Work Type: Full Time

Shift: Shift 1/7:00:00 AM to 5:30:00 PM

Minimum to Midpoint Pay Rate:$20.00 - $23.50 / hour

Lee Health | The Sanctuary Regional Cancer Center | Fort Myers, FL

External Starting Pay: $20.00 per hour

Who doesn't love a three-day weekend? Every. Single. Week!

Lee Health's Advanced Lung Care Center (ALCC) is looking for a friendly, organized, and patient-focused Customer Service Representative to join our specialty team!

Our clinic specializes in lung cancer screenings, lung nodule evaluations, and coordinating specialized care for patients with lung conditions. Our team helps patients get answers, connect with specialists, and navigate their healthcare journey.

If you enjoy customer service, administrative support, and making a difference in a healthcare setting, this is an opportunity worth checking out!

• Starting Pay: $20.00/hour for all external candidates.

• Location: 8931 Colonial Center Drive, Fort Myers, FL 33905.

• Schedule: TuesdayFriday, four 10-hour shifts.

• Mondays OFF Enjoy a three-day weekend every week!

• Hours: Variable start and end times between 7:00 AM and 5:30 PM.

• Welcome patients and provide exceptional customer service.

• Schedule appointments and coordinate patient visits.

• Answer incoming calls and assist with patient inquiries.

• Register patients and maintain accurate demographic information.

• Assist with referrals, medical records, and daily administrative operations.

• Strong communication and customer service skills.

• Excellent organizational and computer skills.

• Previous healthcare or medical office experience is a plus.

• Positive, patient-focused, team-oriented attitude.

• Medical, dental, and vision insurance.

• Retirement plan with employer match up to 5%.

• Paid time off and holidays.

• Tuition reimbursement after one year.

• Employee Assistance Program and additional wellness resources.

Be Valued for Being You.

Great specialty healthcare experience, a MondayFriday-free lifestyle, and three-day weekends every week. What are you waiting for? Apply today and join Lee Health!

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Education: High School Diploma or GED Required.

Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.

Certification:BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.

License: N/A

Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.

US:FL:Fort Myers