New 
Senior LMS Administrator
 Spectraforce Technologies | |
 United States, North Carolina, Raleigh | |
| 500 West Peace Street (Show on map) | |
 Nov 12, 2026 | |
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* Position Title: Senior LMS Administrator
* Length of Contract: ASAP for 6 months * Location/Site: Virtual Position Summary Seeking a hands-on, experienced LMS Administrator to independently execute daily learning systems operations and regulated training administration for Business Technology Solutions. The contractor will maintain accurate compliance records, administer curricula and user access, manage ServiceNow-driven requests, support learning-license workflows, deliver reporting and analytics, and troubleshoot system/data issues. This role requires sound judgment, disciplined documentation, responsive stakeholder support, and the ability to sustain reliable operations within established procedures and delegated authority. Key Responsibilities: Training Administration & GxP Compliance * Administer role-based curricula, training assignments, completions, exemptions/corrections and record reconciliation in accordance with approved procedures. * Monitor overdue, missing or inconsistent training records; investigate exceptions and escalate compliance-sensitive issues appropriately. * Support curriculum reviews, audit readiness, documentation retention and accurate training data. LMS / LXP Operations & User Support * Manage user accounts, learning access, user groups, permissions, assignment rules and routine platform administration. * Troubleshoot access, enrollment, assignment and completion issues; coordinate with platform vendors or internal technical teams when necessary. * Maintain clear operating records, knowledge articles and task-level procedures. ServiceNow, Workflow & Integration Support * Monitor and process ServiceNow intake tickets, training requests and approvals; maintain accurate request status and resolution notes. * Understand the operational relationship between ServiceNow and LMS platforms, including automated curriculum assignment triggers, data feeds and API-enabled workflows. License Administration & Shared Inbox * Review requests for additional learning licenses, validate eligibility and available inventory, and approve or route decisions only within delegated authority. * Track license assignments, usage, reconciliation and related stakeholder communications. * Own day-to-day shared inbox triage, prioritization, response quality and follow-through against service expectations. Reporting, Analytics & Continuous Improvement * Produce recurring and ad hoc compliance, curriculum, completion, request-volume and license-utilization reports. * Validate report accuracy, investigate discrepancies and communicate operational trends, risks and exceptions. * Identify repeat issues and opportunities to simplify workflows, improve turnaround time and reduce manual effort. Knowledge Transfer & Operational Continuity * Maintain current SOPs, work instructions, decision trees, escalation contacts and cross-system process maps. * Participate in structured handoff from existing team members and document repeatable workflows for continuity. * Operate independently on routine work while escalating policy, system-design, budget and compliance decisions to designated employees. Required Qualifications * Bachelor's Degree * 5+ years of proven experience with administration of a Learning Management System * Minimum of seven years or more in the pharmaceutical industry with GxP experience. * Quality Documentation System Processes experience is a plus * Strong attention to detail and passionate about learning technology * Demonstrated professional experience administering an enterprise LMS, including curricula, learner records, access and troubleshooting. * Working knowledge of GxP-regulated training, documentation controls, data integrity and compliance expectations. * Experience managing ticket queues or service requests and supporting cross-functional stakeholders. * Strong Excel and reporting skills; ability to reconcile data and explain discrepancies. * Ability to manage multiple priorities independently, follow controlled procedures and document decisions clearly. Preferred Qualifications * Experience with ComplianceWire, ServiceNow and/or enterprise learning platforms. * Familiarity with Workday-derived user data, SSO, user groups, automated assignments, integrations and data flows. * Experience with license provisioning, vendor coordination, dashboards or operational KPI reporting. * Background in pharmaceutical, biotechnology or another highly regulated environment. | |