Employer Engagement Specialist (Disability Employment Programs)

Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities.

Develop and maintain positive and collaborative partnerships with employers for the purposes of creating meaningful work experiences for program participants. Learn about the interest areas, strengths, and support needs of participants to determine the best locations for work experiences. Partner with the entire Employment Readiness team to ensure the work experience locations are a good fit for the needs of the individuals in the program. Complete documentation in compliance with all requirements of funding partners and regulatory bodies.

Primary Duties

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Survey and research local businesses and use business data and statistics to assist with the identification of possible employer partners for work experience locations and permanent employment opportunities.
• Develop and maintain relationships with new and current employer partners; present overview of program; and confirm employers who move forward with becoming a work experience site.
• Work with the Employment Readiness Team to ensure the work experience sites and permanent employment opportunities are good fits for the interests, skills, and needs of the individuals in the program.
• Maintain positive partnerships with all members of the participants' support teams and other relevant internal and external programs, resources, community partners and employers to support the success of individuals in the program. Ensure that the current employers participating in the program are satisfied with their role and address any concerns that arise.
• Complete all required documentation and planning. Maintain familiarity with all regulatory requirements, funding partners, and CARF and ensure compliance with such regulations.

Additional Responsibilities

• Complete all required documentation accurately, thoroughly, and timely. Contribute to case files to ensure their compliance with CARF and other regulatory bodies' standards.
• Collect required outcome data and analyze to determine success of program. Conduct focus groups and satisfaction surveys with employers regarding their satisfaction with participation as a work experience site.
• Provide consultation, guidance, and disability awareness training to employers and educational program representatives to foster positive partnerships
• Participate in Person-Centered Planning (PCP) process and other meetings pertaining to the participant's outcomes and support activities.
• Communicate regularly with both internal and external directors, supervisors, rehabilitation counselors, support coordinators, families, significant others and/or any other relevant individuals regarding all employment readiness activities and progress of participant with career exploration, soft skills building and work experiences.
• Provide support in areas of program design, development, and implementation.
• Transport participants to employment settings for tours and work experiences. Frequent local travel, particularly but not exclusively, in all areas of Fairfax County, Prince William, Alexandria, and Arlington.
• Ensure that the vocational and non-vocational needs of the individuals served are being met. Provide holistic and person-centered services. Be aware of and respond accordingly to any any health and safety needs, including physical health, mental health, accommodations needed in a group setting, etc. Maintain familiarity with Behavior Intervention techniques. Provide counseling and crisis intervention support.
• Perform other related responsibilities as assigned.

Qualifications: Education, Experience, and Certification(s)

• High school diploma or General Educational Development (GED) required.
• Bachelor's degree in Human Services, Education, Marketing, or another related field preferred. One (1) year of related experience can be substituted for one year of education.
• One (1) year experience working with people with disabilities in a supported employment setting required.
• Understanding of supported employment and customized employment techniques required.
• Experience networking and conducting community outreach and building partnerships with community organizations and employers required.
• Valid driver's license and/or access to reliable transportation to perform work-related travel required. Eligible drivers must have a good motor vehicle record (MVR). Must be eligible to be covered under the ServiceSource driver's insurance. Must pass the On-line Driving training, if eligible to drive.
• Willingness and availability to travel in Northern Virginia required.

Knowledge, Skills, and Abilities

• A high-energy, creative, compassionate, and organized self-starter, leader, and team player with excellent communication and interpersonal skills.
• Excellent marketing and outreach skills, particularly with community employers.
• A phenomenal communicator and presenter. Excellent oral, presentation, public speaking, and writing skills. Ability to respond effectively and respectfully to sensitive inquiries or complaints. Ability to complete accurate and thorough daily notes and create and follow person-centered plans.
• An individual who can relate to people at all levels of ServiceSource, partner organizations, and community employers
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Must have knowledge of employment transition, supported employment, and job training issues for persons with disabilities.
• Knowledge of behavior intervention and crisis intervention counseling techniques and principles
• Ability to read, analyze and interpret complex documents.
• Requires knowledge of computers, Microsoft Office Suite, Internet, and email navigation with the ability to demonstrate and teach these skills to participants during job development and job coaching.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear. The employee is occasionally required to walk and sit. The employee may occasionally lift or move products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The employee may be visiting a variety of worksites and may occasionally be exposed to outside weather conditions. The noise level in the ServiceSource office environment is usually quiet. The noise level at worksites could be quiet, moderate, or loud.

What We Offer - for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans.

• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.

• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.

• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.

• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.

• A generous paid time-off program in which the benefits increase based on your tenure with the company.

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person's race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information