Support Systems Administrator - Information Services & Missouri Institute for Defense and Energy

This position will be part of the UMKC Information Services Team with a dotted line to the Missouri Institute for Defense and Energy (MIDE)

This professional Information Technology position provides second and third tier technical support for the Missouri Institute for Defense & Energy (MIDE). This position will work on sensitive research areas and will need to obtain Secret Level Clearance.

Primary activities include general desktop support for staff, faculty, and research workstations, such as break/fix, imaging, software deployment, and maintaining workstation inventory. This will include supporting CUI workstations and must comply with DFARS 252.204-7012 and NIST 800-171.

Other activities include supporting enterprise applications, managing group policy, and advanced software and hardware troubleshooting. Supported Operating Systems include Windows 10/11 and Mac OS.

This position will work with a team of IT professionals, including the Security Office, to support and implement policies. This position will need to adhere to and help enforce security policy across all supported devices.

This position may serve as technical lead on special projects that require an in-depth understanding of complex IT environments and systems. These projects could include the implementation, upgrades, or migrations of systems.

Sound customer service principles must be applied while fulfilling the technical function with technical teams and end users.

• Expansive knowledge of workstation hardware/software/operating systems
• Expansive knowledge and experience with Active Directory and Group Policy
• Working knowledge and experience with software deployments using Microsoft's InTune, SCCM, or similar tools
• A good understanding of scripting, including PowerShell, Batch, or Bash
• A good understanding of systems administration and security principles
• Ability to do needs analysis and technology upgrade planning and implementation
• A working knowledge of ITSM or other ticketing systems
• Strong verbal and written communication skills sufficient to interact with a variety of users and other technical staff
• Excellent time management skills and ability to work under pressure and meet deadlines
• Bachelor's degree in information technology or equivalent experience
• Ability to obtain and maintain secret level clearance.
• Minimum of at least 4 years of experience.
• Must have a driver's license and be able to lift 40 lbs.
• Must live in Kansas City area as job is primarily on-site at UMKC

• Experience working with sensitive or classified environments
• Past secret level clearance
• Experience supporting research equipment
• Experience providing support in Higher Education
• Experience as a security analyst or in cyber security
• Able to complete ISSM certification

The anticipated hiring range for this position has been established as $65,000 - $70,000 annually.

Salary is determined by a variety of factors, including but not limited to, the individual's particular combination of education, skills, and experience, as well as organizational requirements.

Your total compensation goes beyond the number on your paycheck. The University of Missouri provides generous leave, health plans, and retirement contributions that add to your bottom line.

Grade: GGS 11
University Title: Support Systems Admin Expert

To review the University of Missouri's Staff Compensation Structure you can view the Job Code detail page. Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

Job opening will remain open until filled. Application review will begin immediately.

Employment visa sponsorship is not available for this position.

Kansas City offers the best of both worlds-a vibrant, urban community with Midwestern appeal. The city's rich history and its modern-day, innovative thinking come together to create an eclectic group of neighborhoods that offer a little something for everyone. From thriving arts districts, an energetic downtown nightlife, casual to upscale shopping and champion sports teams, you will have no problem making yourself at home. Of course, one of Kansas City's biggest claims to fame is its food, especially its world-famous barbecue. Foodies will delight in the culinary scene found throughout the city. Ranging from award-winning chefs to cozy pizza joints, Kansas City definitely is not lacking any flavor.

UMKC's campuses are conveniently nestled in the middle of all the action. Volker Campus is just minutes from the legendary Country Club Plaza, perfect for shopping or restaurants for lunch or after-work happy hours. Surrounded by hip neighborhoods and eateries, the Health Sciences Campus is located downtown near University Health Truman Medical Center and Children's Mercy Hospital.

UMKC is proud to be "Kansas City's university," and the campus and its people celebrate all the characteristics of the surrounding community. To learn more about life in Kansas City and find more resources, visit VisitKC.com.

This position is eligible for University benefits. As part of your total compensation, the University offers a comprehensive benefits package, including medical, dental and vision plans, retirement, paid time off, short- and long-term disability, paid parental leave, paid caregiver leave, and educational fee discounts for all four UM System campuses. For additional information on University benefits, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/departments-staff/human-resources/benefits-retirement

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Office of Equity & Title IX at 816-235-6910.