Business Analyst

Computer Systems Analyst /Requirements Lead

Must Have Technical/Functional Skills

Business analysis; requirements elicitation; workshop facilitation; requirements traceability; use cases; acceptance criteria; contact-center operations; KPI and benefits analysis.

Roles & Responsibilities

Leads business and operational requirements discovery with the customer and designated the government program stakeholders. Facilitates workshops addressing current state operations, respondent experience, contact center workflows, multilingual service, accessibility, agent workflows, quality management, workforce forecasting, reporting and analytics. Develops and maintains the Requirements Traceability Matrix. Categorizes requirements as mandatory, high priority, desirable or future consideration and traces them to mission outcomes. Documents use cases, operational scenarios, assumptions, dependencies, gaps, acceptance criteria and business rules.

Generic Managerial Skills, If any

Leadership; stakeholder management; cross-functional coordination; decision-making; risk escalation; executive communication; organization; problem-solving; adaptability.

Education

MS in Information Systems, Business Analytics, Computer Science, Engineering

TCS Employee Benefits Summary

* Discretionary Annual Incentive.

* Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.

* Family Support: Maternal & Parental Leaves.

* Insurance Options: Auto & Home Insurance, Identity Theft Protection.

* Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.

* Time Off: Vacation, Time Off, Sick Leave & Holidays.

* Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Salary Range: $109000 - $133000 a year

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Desired Candidate Profile