Pharmacy Technician 2

Make a difference in patients' lives every day by ensuring they receive vital, life-saving medications with accuracy, care, and efficiency. In this essential role, you will join forces with Aquent and our premier healthcare partner to streamline prescription fulfillment, resolve complex billing challenges, and serve as a crucial bridge between patients, physicians, and pharmacists. Your dedication and attention to detail will directly contribute to the health, well-being, and peace of mind of communities nationwide.

About the Partnering Company

Our client is a leading organization at the forefront of delivering essential health services, committed to patient well-being and operational excellence. Dedicated to providing reliable and accessible pharmaceutical care, they constantly innovate to enhance the health outcomes of communities nationwide. Partnering with Aquent, they offer a supportive, collaborative environment where your expertise is valued and your work has a tangible, positive impact on patient care.

Role Overview

We are seeking a detail-oriented and dedicated professional ready to make a significant impact on patient care. In this critical position, you will play a pivotal role in prescription fulfillment operations, ensuring patients receive their vital medications accurately and efficiently. Your expertise will be key to maintaining the highest standards of pharmaceutical service, working within a supportive environment that values precision and patient focus.

What You'll Do

• Process prescription exceptions, which includes resolving claim rejects and conducting outreach to members and physicians.
• Accurately enter member demographics and prescription information into data processing systems.
• Investigate and resolve rejected insurance billing issues and address escalated member concerns.
• Collaborate with Pharmacists by escalating prescription-related questions for interpretation or guidance on processing.
• Provide crucial support through inbound and/or outbound calls to patients and physicians.
• Perform other essential duties as assigned to support pharmacy operations.

What You'll Bring

• A High School diploma or equivalent.
• 2-4 years of hands-on Pharmacy Technician experience.
• Current Pharmacy Registration and Certification as required by the state of operation.
• Proficiency in basic computer skills.
• Excellent attention to detail and strong problem-solving abilities to manage complex prescription and billing issues.
• Effective communication skills for interacting with patients, physicians, and pharmacists.