Logistics Coordinator

Imagine playing a pivotal role in bringing some of the nation's most beloved household brands directly to millions of families every single day. Aquent is partnering with a renowned leader in the consumer goods industry to find a dynamic professional who will be the heartbeat of their supply chain operations. In this role, your proactive problem-solving and sharp eye for detail will directly ensure seamless product delivery, safeguard customer satisfaction, and keep a vast nationwide distribution network running at peak efficiency.

About the Partner Company

Our client is a celebrated pioneer in the consumer packaged goods sector, recognized globally for their iconic brands and an unwavering commitment to quality. Known for operational excellence and a highly sophisticated supply chain, they foster a collaborative, fast-paced environment where innovation meets reliability. By joining forces with Aquent and this industry giant, you will contribute to a legacy of trust and consumer delight.

The Opportunity

We are seeking a dedicated and proactive collaborator to step into a high-impact position within our client's logistics ecosystem. In this fast-paced environment, you will actively monitor shipments, tackle real-time transportation challenges, and coordinate swift corrective actions to keep products moving. This is an exceptional opportunity to showcase your analytical skills, collaborate with diverse internal and external partners, and drive continuous improvement across a world-class supply chain.

What You'll Do

• Proactively monitor open shipments to identify and mitigate potential delays, risks, or failures in pickups and deliveries.
• Investigate and resolve complex shipment issues by collaborating directly with carriers, warehouse sites, and cross-functional internal teams.
• Provide critical, timely status updates to maintain clear visibility for all stakeholders affected by transportation disruptions.
• Ensure meticulous documentation of shipment milestones and exceptions within the Transportation Management System (TMS).
• Resolve transportation exceptions efficiently, including missed pickups, late deliveries, appointment modifications, and carrier-related challenges.
• Coordinate swift corrective actions with carriers, warehouses, customer teams, and internal partners to minimize operational impact.
• Adhere to established escalation protocols for high-risk or unresolved transportation issues to ensure prompt resolution.
• Support essential recovery actions to minimize service failures, avoid penalties, and protect the overall customer experience.
• Independently authorize strategic incremental transportation spend, such as hot swaps, expedites, and spot market solutions, to safeguard on-time delivery performance.
• Perform targeted load tendering support for recovery scenarios, including re-tendering rejected loads and managing offline shipments.
• Execute precise load coverage actions when necessary to resolve active exceptions and maintain a steady flow of goods.
• Collaborate closely with planning analysts to ensure complete alignment with overall transportation strategies.
• Document transportation issues, root causes, and resolutions to contribute to comprehensive performance reporting.
• Identify recurring logistical challenges and provide valuable insights to planning and performance teams for preventative strategy development.
• Contribute directly to key service-focused Key Performance Indicators (KPIs), including on-time delivery, penalty fee mitigation, exception frequency, and response times.

What You'll Bring

• A Bachelor's degree in Supply Chain Management, Logistics, Business, or a closely related field.
• At least 1 year of hands-on experience in transportation, logistics, or broader supply chain operations.
• Exceptional written and verbal communication skills, enabling clear and effective stakeholder interactions.
• Strong problem-solving and analytical abilities to dissect complex issues and drive efficient resolutions.
• Excellent time management and organizational skills, with the proven ability to prioritize effectively in a fast-paced environment.
• A collaborative spirit and the ability to thrive as an integral part of a large, diverse team.

Bonus Points For

• Previous experience working within a Third-Party Logistics (3PL) provider or a Consumer Packaged Goods (CPG) transportation organization.
• Proficiency and existing experience utilizing Microsoft Office Tools, particularly Excel, Outlook, and Word.