New

Service Delivery Specialist

Elwyn

paid time off, tuition reimbursement

United States, Pennsylvania, Philadelphia

Nov 05, 2026

Overview

Pay Range: $59,000 to $75,000 based on years of experience

Schedule: 8am to 4pm M-F

Join a Team That Changes Lives

For more than 170 years, Elwyn has been leading the way in supporting children, teens, and adults with autism, intellectual and developmental disabilities, and behavioral health challenges. As a mission-driven nonprofit, we're here to create real change - helping people lead meaningful, fulfilling lives.

Now, we're looking for passionate team members to join us. Here, your work will change lives - including your own. You'll make an impact every day, find purpose in what you do, and grow in a career that truly matters.

At Elwyn, we take care of you while you care for others. We offer:

Generous Paid Time Off
Comprehensive Medical/Dental/Vision Benefit Packages
Earned Wage Access/On-Demand Pay
Paid On-the-Job Training
Tuition Reimbursement
Career Advancement Opportunities and Growth
Flexible Schedules
Retirement Savings Plan

Join us and be a part of something bigger. Apply today.

Job Description

SUMMARY

The Service Delivery Specialist coordinates and manages referral caseloads for external providers by confirming that referrals are service-ready and considering service needs, geographic location, provider capacity, provider availability, and other relevant data. The position assigns and reassigns cases as needed, works with the credentialing team, and assists LEAs with locating providers in challenging ZIP codes to support timely and appropriate service delivery. The Service Delivery Specialist also oversees and manages therapy group enrollment.

Essential DUTIES AND RESPONSIBILITIES

Build and maintain a positive working relationship with external provider agencies through activities including but not limited to outreach and continuous communication and support daily service delivery operations as the key point person for questions and comments from the external provider network; use information and data collected through these communications to inform provider coaching and training and escalate any identified issues as necessary
Coordinate, build, assign, and reassign referral caseloads for external providers by confirming that referrals are service-ready and analyzing service needs, geographic considerations, provider capacity, provider availability, and other relevant service delivery data to facilitate timely and appropriate service assignments and maximize provider capacity.
Along with the Director of Student Services, work with with the credentialing team and assist (LEAs) with locating qualified providers, with particular attention to challenging ZIP codes and areas where provider availability is limited.
Collaborate with the professional development team as needed to develop the external provider annual training path requirements to ensure that external providers meet ELS requirements and service level standards
Conduct file reviews specific to Individualized Education Plan (IEP) goal development, the re-evaluation process, and progress monitoring to develop and implement specific coaching and training activities to improve provider performance in developing IEP goals, completing assessments and reports, collecting data, and reporting progress to parents
Assists the Director of Student Services with strategic planning of service delivery activities, with tasks including but not limited to, analyzing service delivery data and participating in feedback sessions with providers and stakeholders to maximize utilization of resources and consistent implementation of quality services; analyze current workflow and work collaboratively with the external provider network to implement restructuring plans to maximize efficiency
Participate in the planning and implementation of service delivery initiatives involving the external provider agencies in collaboration with the ELS team and Elwyn's Information Technology (IT) department, including but not limited to activities required to support data system enhancements, activities pertinent to system-wide data review and correction, and the development and implementation of provider training activities to ensure services delivered meet ELS's standards, necessary service data is captured, and providers are properly trained to enter relevant data appropriately and accurately
Supports with providing ongoing feedback, data reporting, trend analytics, and inform the decision-making process for continuous program improvement
Perform other duties as assigned

Qualifications & Skills

Education

High school diploma or graduate equivalency diploma (GED); Bachelor's degree in Education or related field, including, but not limited to, Early Childhood Education, Special Education, Speech and Communication, Social Work, and Human Services preferred; direct and relevant combination of education and experience may be substituted

Qualifications

Three (3) years' experience working in Preschool Early Intervention field with direct experience in IEP participation, service delivery, file reviews and auditing student records, and coaching/training other professionals
Demonstrated knowledge and application of Chapter 14 and IDEA regulations in the development of policies, procedures, and strategic plans
Experience in quality control/assurance/improvement with knowledge of regulatory requirements preferred
Demonstrated ability to develop and implement strategic plans relative to program initiatives
Demonstrated ability to work with internal department managers and administrative team to revise procedures, workflow processes as needed to implement strategic plans
Demonstrated ability to interact with families and consumers and demonstrate excellent relationship building skills
Demonstrated ability to work effectively as part of a team
Demonstrated strong attention to detail
Demonstrated strong time management and organizational skills
Demonstrated excellent judgment with the ability to independently solve problems and make decisions with little or no need for direct supervision
Demonstrated ability to anticipate future needed changes or identify problem areas and take effective actions
Demonstrated ability to communicate ideas, suggestions, and plans effectively and concisely both verbally and in writing
Demonstrated intermediate skill level in Microsoft Office applications, including MS Outlook, Word, Excel, and PowerPoint, Publisher experience helpful
Ability to work in a fast-paced environment and manage and prioritize multiple, often competing, priorities
Must possess excellent customer interaction, collaboration, presentation, and written and verbal communication skills
Experience using/knowledge of electronic records preferred
Must possess a current, valid driver's license in the state of residence, have a minimum of two (2) years of driving experience within the United States, and have an acceptable driving record, which will be assessed through a review of the Division of Motor Vehicles (DMV) record, in accordance with Elwyn's Vehicle Operation and Driver's Code Policy 905. For individuals licensed for more than two (2) years, the driving record will be reviewed for acceptability based on the past three (3) years. Additionally, employees required to drive as part of their job may need to successfully complete and pass an Elwyn Road Test before being authorized to drive.

Equal Opportunity Employer

Elwyn is an Equal Opportunity Employer. Elwyn does not discriminate on the basis of race, color, religion, creed, ancestry, pregnancy status, medical condition, gender, gender identity or expression, genetic information, sexual orientation or identity, age, national origin, citizenship, handicap status, marital or family status, mental or physical disability, perceived disability, military or veteran status, political activities or affiliations, or any other characteristic protected under applicable federal, state or local law, ordinance, or regulation.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at ADArequest@elwyn.org and let us know the nature of your request and your contact information.

Know Your Rights: Workplace discrimination is illegal