Business Systems Analyst

Business Systems Analyst

The Role

UST is seeking an experienced Business Systems Analyst to support operations in Seattle. The BSA acts as the bridge between business stakeholders and technology teams, performing business analysis across the delivery lifecycle, including stakeholder analysis, requirements elicitation, business requirements analysis, process modeling, documentation, and validation for enterprise applications. The ideal candidate brings strong business analysis and business process knowledge, gained through hands-on experience with platforms such as SAP or Salesforce, and understands how data supports business operations and decision-making.

What You'll Do

* Run workshops, interviews, and working sessions with business stakeholders to understand current processes, pain points, business objectives, and future-state needs, and analyze, prioritize, and validate business requirements with them.

* Translate business needs into clear business and functional requirements, user stories, acceptance criteria, use cases, and current- and future-state process flows, ensuring requirements traceability throughout the project lifecycle.

* Analyze end-to-end business processes, perform gap analysis, identify improvement opportunities, and determine how application capabilities can best meet business needs.

* Analyze data in the context of business processes, including data flows, data mapping, data validation, and data quality across systems.

* Develop test plans, test cases, and test scenarios; support system and integration testing; coordinate user acceptance testing (UAT); and ensure delivered solutions align with business requirements and acceptance criteria.

* Serve as the liaison between business users, product owners, and technical teams, facilitating requirement reviews and stakeholder discussions to ensure solutions meet business needs and expectations.

* Support configuration validation, release readiness, and go-live activities, and maintain requirements traceability throughout the delivery lifecycle.

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.

What You Need

Required

* 8-10 years of experience in business analysis, business systems analysis, systems analysis, or a similar role.

* Strong experience in requirements elicitation, business requirements analysis, process analysis, gap analysis, and requirements documentation.

* Hands-on experience with enterprise packaged software such as SAP, Salesforce, or comparable platforms, with demonstrated understanding of the business processes they support.

* Proven experience developing business requirements, functional requirements, user stories, use cases, acceptance criteria, and process flows across the full project lifecycle.

* Strong understanding of data in a business context, including data flows, data mapping, and data validation.

* Experience writing test cases and supporting system testing and UAT, with a focus on requirements validation and business acceptance.

* Excellent written and verbal communication skills, with the ability to facilitate discussions and work effectively with both business and technical stakeholders.

* Must be local to the Seattle area and able to work onsite 2 days per week.

Preferred

* Experience working with nonprofit, philanthropic, or mission-driven organizations.

* Familiarity with Agile and Waterfall delivery methods and tools such as Azure DevOps or Jira.

* Experience with process modeling tools (e.g., Visio, Lucidchart) and SQL or reporting tools for data analysis.

* Business analysis certification (e.g., CBAP, CCBA) or relevant platform certification (e.g., Salesforce, SAP).

Location & Compensation

Compensation can differ depending on factors including but not limited to the specific office location, role, skill set, education, and level of experience. UST provides a reasonable range of compensation for roles that may be hired in various U.S. markets as set forth below.

Role Location: Seattle, WA (onsite 2 days per week)

Compensation Range: $88,000 - $132,000

Who We Are

Since 1999, UST has worked side by side with the world's best companies to make a powerful impact through transformation. Headquartered in the United States, UST is powered by technology, driven by AI, inspired by people, and led by our purpose, we partner with our clients from design to operation. Our AI-driven digital solutions, proprietary platforms, engineering, R&D, products, and innovation ecosystem turn core challenges into impactful, disruptive business outcomes. With deep industry knowledge and a future-ready mindset, we infuse expertise, innovation, and agility into our clients' organizations-delivering measurable value and positive lasting change for them, their customers, and communities around the world. Together, with 30,000+ employees in 30+ countries, we build for boundless impact-touching billions of lives in the process. Visit us at .

Benefits

Full-time, regular employees accrue a minimum of 10 days of paid vacation per year, receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year), 10 paid holidays, and are eligible for paid bereavement leave and jury duty. They are eligible to participate in the Company's 401(k) Retirement Plan with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance, as well as the following Company-paid Employee Only benefits: basic life insurance, accidental death and disability insurance, and short- and long-term disability benefits. Regular employees may purchase additional voluntary short-term disability benefits, and participate in a Health Savings Account (HSA) as well as a Flexible Spending Account (FSA) for healthcare, dependent child care, and/or commuting expenses as allowable under IRS guidelines. Benefits offerings vary in Puerto Rico.

Part-time employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company's 401(k) Retirement Plan with employer matching.

Full-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year) and are eligible to participate in the Company's 401(k) program with employer matching. They and their dependents residing in the US are eligible for medical, dental, and vision insurance.

Part-time temporary employees receive 6 days of paid sick leave each year (pro-rated for new hires throughout the year).

All US employees who work in a state or locality with more generous paid sick leave benefits than specified here will receive the benefit of those sick leave laws.

As part of our recruitment process, UST may use AI or automated tools to support activities such as application screening, scheduling, or interview assistance. All hiring decisions are made by our recruitment team. Where applicable law requires it, further notice will be provided separately.

Equal Employment Opportunity Statement

UST is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable characteristics protected by law. We will consider qualified applicants with arrest or conviction records in accordance with state and local laws and "fair chance" ordinances.

UST reserves the right to periodically redefine your roles and responsibilities based on the requirements of the organization and/or your performance.

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Business Analysis, Data Validation, Process Documentation, Requirements Gathering