Equipment Yard Attendant, Rental

ABOUT WESTERN STATES

Since 1956, Western States Equipment Company has been a leading employer across Idaho, Oregon, Washington, Montana, and Wyoming. We are driven by our mission of solving our customers' toughest challenges, guided by our core values of Safety, Excellence, Teamwork, Integrity, Accountability, and Innovation.

By joining Western States, you commit to upholding these values while contributing to our purpose of building our communities for a better tomorrow. Safety and our Customer Care Commitment remain foundational to our mission and the standard by which we measure our success.

Safety

• Actively cares, promotes, manages, and advocates for safety at Western States. As a team member in the organization, it is critical to ensure all employees, vendors, and clients have a safe work environment while adhering to all applicable safety policies, procedures and standards.
• Embraces our caring culture where we each care to adhere with applicable safety policies, PPE expectations and stop work authority.
  

Customer Care Commitments

• Convey Warmth and Empathy - Acknowledge customers and greet everyone with an authentic smile.
• Actively Listen - Give your full attention, make eye contact, avoid interrupting, and ask clarifying questions.
• Build Trust - Take ownership, act with urgency, and follow through on commitments.
• Say Thank you - Express genuine appreciation for effort, feedback, and collaboration.

ESSENTIAL FUNCTIONS:

• Inspects machines and all attachments upon customer return for damage. Records fuel added and completes the check in process within 24 hours of the machines return fuel levels
• Completes operational inspection of all returned rental machines within 24 hours of machine being returned.
• Assists in coordination of shipping and receiving parts and equipment to other stores.
• Maintain consistent daily communication with the Rental Coordinator to assist with immediate customer and business related needs.
• Actively engage with customers when they are in the yard. Provide them with PPE if needed and ensure they receive a thorough walk-around and familiarization of the machine they are renting.
• Maintain yard cleanliness and organization
• Steam cleans equipment and attachments on request; keeps steam-cleaning area clean and free of all debris.
• Adheres to all customer care standards.
• Actively cares and advocates safety at Western States. Adheres to all applicable safety policies, procedures and standards.
• May accomplish training and serve as a team member in support of Western States' strategic programs, projects, and initiatives.
• Work within and promotes corporate vision, mission, and values of the organization.
• Performs other duties as assigned.

KNOWLEDGE SKILLS AND ABILITIES:

• Knowledge and use of Microsoft computer products or other comparable systems preferred.
• Knowledge and use of usage and operation of light construction equipment.
• Ability to develop and maintain effective working relationships with others.
• Ability to work overtime with minimum notice required.
• Consistent attendance.

EDUCATION AND EXPERIENCE:

• Proof of high school diploma or General Education Degree (GED).
• Associates Degree or certificate from an accredited vocational school preferred.
• Previous industry experience preferred.
• Proven customer service skills.
• Excellent driving record and valid driver's license required with the ability to pass CDL requirements.
• Must be able to communicate (speak, read, comprehend, write in English).

PHYSICAL CHARACTERISTICS:

• Ability to stand for long periods of time along with walking, sitting, repetitive climbing stairs, reaching (including but not limited to above-shoulder reaching), repetitive bending, stooping, pushing, pulling, leaning and twisting.
• Exposure to extreme temperatures and environment.
• Ability to safely navigate walking and working on or around uneven and or unstable surfaces.
• Ability to lift up to 60 lbs.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.

This role is designated as safety-sensitive.