Business Analyst

Bunker Hill Community College (BHCC) seeks a versatile Business Analyst with higher education experience to support our Business Office, Payroll, and HR departments. In this role, you will evaluate and optimize administrative workflows, with a primary focus on supporting Ellucian Colleague and integrated third-party systems. You will enhance digital tools and online functionality to deliver efficient processes and exceptional service to our campus community.

Responsibilities:

• Serve as the IT Business Analyst for the Business Office, Payroll and Human Resources departments for process redesign, optimization and effective use of Colleague and related or integrated systems.
• Ensure that the Business Office, Payroll and Human Resources are utilizing the software applications for accounting, payroll and human resources mandated by the Commonwealth of Massachusetts in an efficient and effective manner.
• Assist the departments in effectively leveraging data and using the available reporting tools to address reporting needs.
• Provide focused support for Etrieve (aka Softdocs), electronic document processing and other related interfaces.
• Improve date integration among information systems to minimize data entry, improve data integrity and support report development.
• Collaborate with business analysts across BHCC to ensure the Business Office, Payroll and Human Resources areas needs are well integrated and supported with activities planned and coordinated across BHCC to maximize the positive impact on faculty, staff and students.
• Provide end user instruction, support and troubleshooting to implement systems and to resolve applications issues.
• Maintain current understanding of all relevant software and hardware, including necessary data interfaces.
• Participate in business testing during projects.
• Assist in preparing and maintaining documentation, training materials and providing user instruction and training.
• Provide support and troubleshooting to resolve application issues.
• Assist in determining what is needed to implement new functionality and the impact on business processes.
• Performs other duties as assigned.

Requirements:

• Bachelor's Degree or equivalent combination of education and experience in Human Resources, Payroll or Accounting.
• Five+ years of experience performing, managing and supporting technological systems development, implementation and maintenance.
• Three+ years of experience in Accounting, Payroll or Human Resources (may have been acquired as part of the five+ years of experience above or separately).
• Experience with an integrated database system such as Ellucian Colleague or other Enterprise Resource Planning Programs (ERP).
• Experience successfully integrating technology.
• Strong interpersonal and communication skills.
• Demonstrated analytical and problem-solving skills with keen attention to detail.
• Ability to effectively prioritize tasks.
• Proven ability to work with a diverse faculty, staff and student population.

Preferred Requirements:

• Prior experience in SQL preferred.
• Prior experience working with the Commonwealth of Massachusetts accounting, payroll or human resources application a plus.

Additional Information:

Salary: $115,000 - $124,000 (Actual Salary Will Be Commensurate with Education and Experience)

Non-Unit Professional Full State Benefited position.

Review Date: November 18, 2026

• Applicants who do not meet the qualifications as noted above area encouraged to put in writing precisely how their background and experience has prepared them with equivalent combination of education, training and experience required for the responsibilities of this position.
• Please note that as a condition of employment, the final candidate will undergo Criminal Offender Record Information (CORI) and Sex Offender Registry Information (SORI) background screenings in accordance with state regulations. The results of these screening may impact the hiring decision.

Application Instructions:

To be considered for this position please upload the following documents to your account:

• Resume
• Cover Letter

Please be sure to address the Required Qualifications in your documents.