Shared Services Administrator

Procurement Opportunity in Financial Services

Shared Services Administrator

Location(s):

Atlanta: 2300 Windy Ridge Pkwy SE, Suite750, Atlanta, GA 30339

Scottsdale: 18700 N Hayden Rd, Suite 255, Scottsdale, AZ 85255

Osaic has returned to the office on a hybrid schedule requiring a minimum of 4 days weekly in the office.

Role Type: Full time

Salary: $63,750 - 85,000 per year + annual performance-based bonus

Actual compensation offered will be determined individually, based on a number of job-related factors, including location, skills, licensure, experience, and education.

Our competitive compensation is just one component of Osaic's total compensation package. Additional benefits include health, vision, dental insurance, 401k, paid time away, volunteer days and much more. To view more details of what you can look forward to, visit our careers page: https://careers.osaic.com/Creative/Benefits.

Summary:

We are seeking a driven and motivated individual to join our dynamic Procurement team. At Osaic, you will play a key role in ensuring the Shared Services and Purchasing team meets the needs of our growing organization. This is an opportunity to work in a collaborative environment where your insights will directly influence cost optimization and operational efficiency. If you thrive in a fast-paced setting and want to make an impact on Shared Services, we would love to hear from you!

Responsibilities:

• Serve as the primary point of contact for day-to-day support to our business locations in these areas:

• • Logistics (FedEx, UPS)

• • Office Supplies

• • Mail Services

• • Shredding

• • Breakroom Management

• • Records Management

• • Invoice Processing

• • Service Request Management

• Responsibilities include but not limited to:

• • Opening and closing servicing accounts for locations

• • Managing requests for services at locations

• • Addressing service issues or problems

• • Following up on any open service items or requests

• • Closing all service requests or issues in a timely manner

• Perform daily duties related to the execution of these services across all supported locations to ensure our performance level meets the contractual obligations

• Act as the main point of contact for the organization on all these services for internal stakeholders and customers

• Act as the primary point of contact for the suppliers performing these services to all our locations

• Conduct periodic performance reviews with suppliers and service providers, ensuring service levels, responsiveness, and overall performance consistently meet organizational standards and business needs

• Resolve supplier performance issues and ensure our providers are aligned with our objectives

• Partner with internal teams to investigate, troubleshoot, and finalize AP escalations

• Collaborate with internal stakeholders and leadership to onboard new locations

• Track key Shared Services performance metrics

• Manage ticketing systems and service request processes

• Identify opportunities for process improvement and automation

• Support Compliance with internal policies and regulatory requirements

• All other duties as assigned

Education Requirements:

• Bachelor's Degree from accredited college or university is preferred, High School Diploma or equivalent (GED) is required.

Basic Requirements:

• 5 - 8+ years of shared services, facilities, or office management experience

• Strong customer service focus, actively seeking ways to help people

• Ability to manage multiple priorities in a fast-paced environment

• Detail-oriented with strong organizational skills

• Strong verbal and written communication skills with the ability to effectively collaborate with employees, leadership, and service providers

• Knowledge of functions, features, and applications of Microsoft Office

Preferred Requirements:

• Experience in a corporate environment supporting multiple facilities in different geographic locations

• Knowledge of accounts payable and related accounting processes

• Strong understanding of shared services providers in a multi-location environment
• Experience operating in a ticketing system for requesting, actioning