Account Manager- Pharmaceutical

Imagine stepping into a pivotal role where your expertise directly influences the success of groundbreaking pharmaceutical initiatives. As a key partner with Aquent, you will have the unique opportunity to collaborate with a global pharmaceutical leader, driving strategic brand objectives and bringing innovative healthcare solutions to life. Your ability to build robust client relationships and navigate complex creative and production landscapes will not only elevate high-impact brand workstreams but also make a tangible difference in delivering life-changing products to patients worldwide.

About the Opportunity

Aquent has partnered with a premier global pharmaceutical company dedicated to improving health and well-being around the world. In this dynamic role, you will serve as the primary client interface, maintaining a deep understanding of brand strategies, competitive environments, and marketing objectives. You will guide the creation of key deliverables, proactively resolve challenges, and collaborate closely with internal teams to ensure seamless project execution from inception to final delivery. This is a fast-paced, creative environment where your strategic vision and client-relationship skills will truly shine.

Key Responsibilities

• Identify and nurture effective relationships with key client stakeholders.
• Act as the primary day-to-day contact, attending client-facing meetings, and proactively identifying revenue opportunities, project scope, and production work effort.
• Collaborate with project teams to assign and manage workloads effectively.
• Establish goals and manage client expectations to ensure successful project execution and delivery.
• Identify and develop new business opportunities within assigned brand teams.
• Partner with internal teams to resolve issues and identify opportunities related to clients and projects.
• Participate in the development of scopes-of-work (SOWs), estimating, and project kick-offs.
• Master client guidelines, processes, and production requirements.
• Assist in the creation and delivery of capabilities pitch presentations to new contacts.
• Display an excellent customer service attitude at all times, upholding the highest standards of service and professionalism.
• Develop a keen understanding of the client's visual brands, target audiences, competitive environment, and marketing/communication objectives.
• Manage multiple projects concurrently, taking ownership of all interim and final deliverables, managing client expectations, and meeting all commitments/deadlines.
• Develop and communicate project scope, objectives, requirements, and budget parameters to internal teams.
• Oversee the management and maintenance of budget tracking for assigned purchase orders and projects.
• Demonstrate a high-level understanding of all phases of the design/production process from project inception through the final release of files.
• Work closely with Project Managers to ensure deadlines are met, client feedback and changes are accurately communicated, and project-related issues are quickly resolved.
• Evaluate and analyze client efforts, providing recommendations for optimizing performance against strategic goals.

What You'll Bring

• Bachelor's degree in a related field.
• 5+ years of hands-on experience in the pharmaceutical industry, with familiarity with industry terms and a high level of understanding of industry compliance requirements.
• Strong verbal, written communication, and presentation skills.
• Proven experience working under strict timeline demands and a demonstrated ability to juggle multiple quick-turn projects and changing priorities.
• Proficiency with basic office computer applications, including Microsoft Office, Google Drive, and Adobe commenting and review tools.
• Must-have experience with Veeva Vault/PromoMats.
• Strong business acumen.

Bonus Points

• Basic understanding of Adobe InDesign, Photoshop, and Illustrator, as well as print production and image/data rights.
• Knowledgeable about new technologies, particularly around digital marketing.