New 
Team Lead
 Tata Consultancy Services | |
$60,000 - $85,000
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 Oct 29, 2026 | |
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Job Description
Must Have Technical/Functional Skills * Leadership * Customer & Business Acumen * Analytical & Operational * Communication & Stakeholder Management * Adaptability to dynamic environments * Process improvement mindset * Domain (Preferred) * Knowledge of ServiceNow / SaaS platforms * ITIL / CSA certification preferred Roles & Responsibilities The Supervisor - Customer Success Guides is responsible for leading a team of CSGs, ensuring effective delivery of customer onboarding, adoption, risk mitigation, and revenue growth objectives. The role focuses on team performance, governance, coaching, and customer experience outcomes across a portfolio of ServiceNow customers. Collaboration with support teams like Training/Quality/WFM. * Team Leadership & People Management * Customer Onboarding & Activation Oversight * Adoption & Proactive Risk Management * Customer Feedback & Experience Governance * Performance Management * Stakeholder & Cross-Functional Collaboration Location: Milford, OH Salary Range:$60,000-$85,000 per Year.
Location
Milford, OH
Function
TECHNOLOGY
Role
Engineer
ID
430960
Skills
ITIL | Service Now
Salary Range
$60,000 - $85,000 | |